Pyramid8 are recruiting for a global fast paced organisation for a Desktop Support Engineer. We are after a self-motivated, organised and outgoing individual who can be the first line contact for IT Support for the group IT Systems. You will possess a good knowledge of common computer applications, current PC operating systems and a range of IT hardware and software to provide basic advice and support. This is an ideal position for an experienced 1st line support looking to progress to their next position and further their development.
Our client works with some highly prestigious clients, and they are constantly growing and evolving, you will be alle to work in a fast-paced environment and have strong communication skills to build both internal and external clients.
Key Responsibilities & Accountabilities:
* Respond and provide professional service on the helpdesk for technical issues and track the progress of reported issues.
* Log and maintain all helpdesk tickets.
* Maintain correspondence with users and 3rd parties.
* Desktop support and new equipment rollout.
* Obtain quotes from suppliers and raise PO’s where necessary.
* Work with 3rd Party support companies.
* Active directory, creating users and amending users.
* Ad hoc travel requirements both nationally and internationally.
* Set up and maintain mobile devices.
* Maintain and track licence usage.
* Provide set up of company hardware e.g. thin clien...