Customer Service Advisor – Night Team (Student Accommodation) 📍 Location: Edgbaston (Fully Office-Based) 💰 Pay Rate: £13.02 per hour ⏳ Contract Type: Temporary Ongoing Are you an experienced customer service advisor looking for a night shift role? We are recruiting on behalf of our client for a temporary ongoing position within student accommodation in Edgbaston. If you have strong customer service skills and enjoy working in a fast-paced environment, this could be the perfect opportunity for you. Key Responsibilities
* Act as the first point of contact for students and visitors, providing a professional and friendly welcome.
* Answer incoming calls and emails, directing queries appropriately and resolving issues where possible.
* Handle complaints, maintenance requests, and wellbeing concerns, ensuring timely resolutions and referrals when necessary.
* Monitor and report maintenance issues, ensuring follow-ups and escalating where required.
* Maintain accurate records of queries, complaints, and service requests.
* Provide administrative support, including data entry, handling mail, and managing office supplies.
* Ensure health and safety procedures are followed, including fire alarm evacuations.
* Support the night team with any additional tasks as required.
What We’re Looking For
* Experience in customer service, hospitality, or student accommodation roles.
* Strong problem-solving skills, with the ability to handle complaints from start to resolution.
* Excellent communication skills, both written and verbal, with a professional and confident telephone manner.
* Ability to work independently and use initiative while following procedures.
* IT proficient, with experience using Microsoft Office (Word, Excel, Outlook).
* High attention to detail and strong organisational skills.
Additional Details
* Fully office-based role in Edgbaston.
* Temporary ongoing contract with an immediate start available.
* Competitive hourly pay of £13.02 per hour.
If you are interested in this opportunity and meet the criteria, apply today!