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Responsibilities:
1. Process Warranty claims, ensuring that claims and authorisation requests are processed within the required timeframe.
2. Evaluate and bring to the attention of the Warranty Manager any changes to the Warranty system or our policies and processes that will enable a more accurate and efficient processing flow.
3. Liaise with both the Commercial and Quality departments, identifying risks, improvements, and enhancements to the Warranty claim software and user experience, and update user manuals accordingly.
4. Highlight opportunities to improve functionality while adhering to budget constraints.
5. Support third-party repairers and end users.
6. Act as a coach and trainer, ensuring service agent users are familiar with INEOS systems, policies, and procedures.
What we are looking for:
1. Extensive experience in a Warranty-based business, preferably within automotive aftersales, including vehicle manufacturer or broader manufacturing trade experience.
2. Familiarity with SAP-based software tools or equivalent.
3. A strong drive for continuous improvement, with a Kaizen mentality.
If the role interests you and you want to learn more, please apply. Include a covering letter supporting your application along with any other relevant information.
If your application is successful, a team member will contact you to arrange an initial conversation.
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