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Job role: Property Manager - People Manager
Location: Field Based (covering a portfolio in/around Warwickshire and South Midlands)
Hours: Monday- Friday: 9am-5pm
Salary: Competitive salary plus a cash car allowance of £4,500
The Job Role
As a Property Manager - People Manager, you will contribute to our vision of being the UK's favourite property manager by:
* Providing a high standard of performance within a team of individuals to create a welcoming, friendly, and courteous environment for our residents.
* Being passionate about delivering consistently high standards of customer service.
* Ensuring the buildings are well maintained for the landlord as our customer; and that as a business we can demonstrate full compliance with our statutory obligations and our own systems.
About You
You are passionate about providing excellent customer service, demonstrated through a proven track record. Experience within the property sector is desired but not essential.
As an experienced people manager, you will be an inspirational leader who has led teams to deliver operational excellence across various KPIs. You will be energetic and enthusiastic with a leading and coaching mentality.
An excellent communicator, you will possess the ability to negotiate and influence all customers and stakeholders, showcasing your ability to connect with everyone you meet. Your verbal and written skills will be of a high standard.
You will be commercially minded and resolution-focused, with the ability to be flexible and creative in your approach. You will also be able to work across functions to reach the best solutions for all challenges.
Your ideal role will be varied, where you're not stuck behind a desk all day; you enjoy working with people, driving performance, and ultimately delivering the highest level of service for our residents.
Main Responsibilities
* Set and lead by example, championing the Company values, Customer principles, and Code of Business Conduct.
* Carry out risk assessments and set action plans for remedial works, ensuring these are a priority for efficient and cost-effective resolution.
* Implement change, manage risks and impacts, and monitor results. Encourage innovation and continuous improvement from individuals.
* Provide professional advice and guidance to all customers and employees.
* Act as an ambassador for the business at all times, delivering an exceptional level of service to all customers.
* Encourage and support your team, coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.
* Manage a portfolio of properties and undertake site management visits monthly in line with company guidelines.
* Ensure thorough quality control inspections are carried out regarding employee performance, administrative records, development services, communal grounds, resident social activities/welfare, development maintenance, and cleanliness.
* Deal with technical issues and liaise with support departments when progressing major building works, ensuring remedial actions are moved along in a timely manner and mitigating any risks to service delivery.
* Keep accurate records, preparing to contribute to meetings, 1-1s, and complaints with thorough evidence and supporting documentation.
* Boost property finances and strive for healthy accounts by continuously reviewing cost analysis versus budget.
* Conduct regular reviews with customers to ensure a fully transparent approach to the property's financial position, planning for future spending with minimal impact.
There will be considerable travel as part of this role. You will be expected to visit each of your developments contained within your portfolio on a 4-weekly basis; you must have a full UK driving licence.
Who are we?
FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders, and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). We hold a Five Star Rating from the British Safety Council and are an accredited Safe Agent, belonging to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals committed to providing the highest levels of customer service and ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance, and opportunities for growth and progression. In addition to core benefits, we offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future, and look after your health.
We're committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself on being diverse.
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