Job Title: Customer Support Coordinator
Location: Bristol (BS32)
Pay rate: £14.39 per hour (salary equivalent £28,000) + bonus
Hours: Monday to Friday, 9.00am - 5.00pm
Working pattern: Hybrid with 2 days WFH (after training completed, approximately 6 months)
Parking at office location: Yes
Start date: ASAP
Duration: 6-12 months
I am currently recruiting for a Customer Service Coordinator to join a growing global company based in Bradley Stoke. This role is initially a temporary position for 6-12 months.
This role is to provide customer support to new and existing customers, processing orders, preparing customer quotations, scheduling, handling telephone enquiries, inbox management, raising orders, providing support to teams, and responding to technical enquiries while delivering a high level of customer service.
Duties include but are not limited to:
1. Processing service requests from customers
2. Identifying suitable engineers and dates to attend site
3. Proactively communicating with customers to resolve issues in a timely manner
4. Producing quotations using SAP, confirming and documenting price and site availability to customers
5. Processing customer orders
6. Communicating with credit controllers regarding credit checks/issues
7. Arranging follow-up visits with engineers and any spare parts, ensuring jobs are completed within established timescales
8. Reviewing systems to identify improvements to processes and procedures
9. Prioritising mail to maintain customer satisfaction
10. Maintaining responsibility for administrative and customer service support
Essential skills and qualifications:
1. Previous and recent experience in a busy Customer Service team
2. SAP/CRM or equivalent experience ideally
3. Ability to develop and maintain good relationships internally/externally and at all levels
4. Excellent presentation skills and a confident, engaging communicator
5. Highly organised and able to prioritise
6. Ability to work under pressure while maintaining accuracy
7. Passion for customer service
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