This is an exciting position working with the Clinical Nurse Specialist team for Children and Young People. The post holder will provide a pivotal role in ensuring that treatment pathways for children and young people undergoing treatment for malignancy are effectively managed from the point of patient referral to the transition of care to the late effects, palliative care or drug development teams. It is a customer facing role with a requirement to be flexible and cross cover within the administration functions to support the service requirements in the department.
• The post holder will form an integral part of the Clinical Nurse Specialist (CNS) team in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout their cancer care and following treatment.
• The post holder will work co-ordinate and monitor the completion of Holistic needs assessment by patients and escalating and concerns to the CNS.
• The post holder will provide administration support to the CNS team by triaging phone calls, supporting with completing and sending of referrals, liaising with community teams, updating, and maintaining databases.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification:
• Triage telephone calls to the CNS team phone liaising directly with patients/carers, signposting working with defined protocols and guidelines and escalating as needed to CNS and clinical team. Documenting and communicating outcomes.
• Assist with completing patients and CNS staff with Holistic Needs Assessment (HNA) paperwork in clinics and escalate concerns to the CNS where appropriate. Signpost patients to services to help meet their needs identified from the HNA.
• C0-ordinate and ensure that as patients end treatment/s. Act as the patient advocate and facilitator in order to resolve issues that may be barriers to accessing the service.
• Coordinate referrals and ensure all relevant information is present as per policy and protocols
This advert closes on Wednesday 5 Mar 2025
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