Our well - established Kirkcaldy based client, require a Customer Service Administrator to join their Sales and Customer Service team.
Reporting into the Inside Sales Manager, you will manage existing and prospective customers to maximise product take up and sales opportunities. You will be required to show a high level of competency and organisational skills working within a team environment providing a total quality service to internal and external customers.
This is a fast-paced role and key duties will include:
Taking incoming sales enquiries professionally and offering product advice as required
Preparing customer quotations ensuring profitability is maximised by up-selling and cross-selling
Obtaining pricing and availability from suppliers for non-stock items as necessary.
Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system.
Maximise CCB on every order.
Processing sales orders quickly and accurately, working in line with company procedures
Dealing with and resolving customer issues speedily and documenting and reporting them to the team supervisor as necessary
Processing warranty claims, ensuring all documentation is completed in accordance with company procedures
Focus on cross marketing on every call with the customer and record on the CRM
Keeping the data on the CRM accurate, updating number of machines and customer categories
Handle customer complaints, provide appropriate solutions and alternatives...