Job summary This is a long established, friendly, efficient and supportive practice, widely respected for its collaborative working and training. We embrace change and new technologies whilst maintaining the traditional model of patient care. This is an award-winning practice with a supportive and inspiring team ethos. The successful candidate will have responsibility for organisational leadership, service improvement and delivery of key targets across all clinical and administrative areas within the practice. Working alongside the partners, you will be supported by an excellent administrative and clinical team and have overall responsibility for the day-to-day smooth running of this patient centric practice. Main duties of the job The Practice Business Manager is a key member of the team and expected to demonstrate senior management and leadership qualities. The successful candidate will also have the ability to identify and implement the practices objectives using a combination of personal involvement, motivation of other staff and delegation when appropriate. The post is tasked with assessing organisational performance, developing achievable goals and implementing processes that improve organisational effectiveness and efficiency, ensuring statutory and other legal requirements are met. The Partners require the successful candidate to be proactive and plan for the future, maximising the practices potential in relation to business, finance, premises, HR and collaborative relationships, whilst maintaining patient care and ensuring a high level of operational efficiency. About us There is an enviably strong team ethos within the practice which is described as caring, innovative and highly motivated. It is very important to the partners that this is maintained and developed. The partners invest through encouragement and participation in this loyal, kind, warm and friendly team, by providing inclusive support and also recreation outside of working hours. The Partners enjoy hosting a Summer and Christmas Social and these events are well attended by those from the full spectrum of the whole team. The Partners are pleased to have returned to doing this in person after hosting remote events during the Pandemic. Whilst being clinically driven, the practice also performs well financially and presents as a strongly democratic, happy and balanced team with good communication between the clinical team, partners and administration teams. The practice is an equal opportunities employer. Date posted 14 February 2025 Pay scheme Other Salary £45,000 to £55,000 a year Pro rata to hours worked Contract Permanent Working pattern Full-time, Part-time Reference number U0093-25-0000 Job locations 462 Richmond Road Sheffield S13 8NA Job description Job responsibilities Finance - Working with the Partners; responsible for the finances of the practice, Ensuring the organisational requirements of the practice contracts with NHSE are fully met and complied with Supporting the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services Directly contributing to profit improvement by exploring areas for increasing income and reducing costs. Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning level Development and control practice budgets and financial systems Preparation of financial budgets and cash-flow forecasts Liaising with accountant, bank and business insurance companies as appropriate or as directed by the partners Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes Liaising with the ICB and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services. Managing the partners drawings in consultation with the accountant Strategic Planning Keep abreast of current affairs and identify potential opportunities and threats Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the local community, the PCN and education bodies Formulate objectives and research and develop ideas for future practice development To represent the practice at PCN, locality and ICB meetings To make recommendations to the partners for practice development with regard to enhancing patient services and potential sources of income. Human Resources - With appropriate delegation, take overall responsibility for all aspects of HR, including ; Recruitment and selection of staff working, including contracts of employment and job descriptions Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary Be aware of current employment legislation To develop and maintain good employee/employer relationships To ensure that members of the existing staff team are aware of any changes that occur in the practice To maintain good communication at all times with the practice team To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc. To implement pay rises/scales and increments at the appropriate time Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care To ensure that suitable facilities are available to enable all staff to work within the practice Be responsible for the health and safety policy and its implementation Facilitate the development of a multi-disciplinary effective primary health care team Ensure regulated and revalidation compliance for all clinical team members in the practice. Information Technology - With appropriate delegation, take overall responsibility to; Ensure the update and compliance of appropriate information governance systems Ensure all Practice IT and telephone systems are functioning effectively Ensure the IG and DSP toolkit requirements are met Keep abreast of new technology and ensure existing IT is used to its full potential Patient Services - Overall responsibility Ensure that the Practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation Oversee and manage effective appointment systems Routinely monitor and assess practice performance against patient access and demand targets Manage the complaints management system Manage the significant events system Maintain the Patient Participation Group (PPG) Premises and Equipment - Overall responsibility Responsible for the management of the building Represent the practice to negotiate contracts and their renewals Liaise with NHSE in notional reviews Ensure property owned by the partners is safe, effective and fit for purpose Responsible for planning and premises expansion projects CQC - Working with the CQC registered manager to Oversee and maintain compliance with CQC (Care Quality Commissioner) regulations Responsibility for ensuring adequate preparation for CQC inspections and evidence reviews. Risk Management - As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice Monitoring relevant legal, statutory, and contractual requirements and their implications for the practice, including the consequences of non-compliance. Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation. Ensure that the practices IT resources are maintained to protect the integrity of patients records and compliance with the Data Protection Act. Ensure that effective safeguards are in place to prevent any type of fraud. Compliance with professional and legal requirements and guidelines. Delivery of appropriate education and training in health and safety. Ensure the practice complies fully with all GDPR regulations. Training and Development The post holder will be expected to engage in appropriate personal development opportunities. Communication Ensure compliance with the latest NHS recommendations Understand the practice communication system Build/maintain good working relationships with the NHSE, ICB, hospitals, community agencies, LMC (Local medical Committee) other GP practices, the PCN, pharmacists, education bodies, voluntary and private organisations Represent the practice at meetings and seminars Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation Present a professional image and always promote the practice Share skills and expertise with others Ensure continuity of practice staff and clinical meetings Responsible for the practice response to online feedback such as from NHS Choices and Google reviews Coordinate the digital presence and communications via the practice website, social media, and SMS technology Miscellaneous Other duties which may be decided upon by the partners from time to time. Job description Job responsibilities Finance - Working with the Partners; responsible for the finances of the practice, Ensuring the organisational requirements of the practice contracts with NHSE are fully met and complied with Supporting the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services Directly contributing to profit improvement by exploring areas for increasing income and reducing costs. Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning level Development and control practice budgets and financial systems Preparation of financial budgets and cash-flow forecasts Liaising with accountant, bank and business insurance companies as appropriate or as directed by the partners Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes Liaising with the ICB and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services. Managing the partners drawings in consultation with the accountant Strategic Planning Keep abreast of current affairs and identify potential opportunities and threats Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the local community, the PCN and education bodies Formulate objectives and research and develop ideas for future practice development To represent the practice at PCN, locality and ICB meetings To make recommendations to the partners for practice development with regard to enhancing patient services and potential sources of income. Human Resources - With appropriate delegation, take overall responsibility for all aspects of HR, including ; Recruitment and selection of staff working, including contracts of employment and job descriptions Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary Be aware of current employment legislation To develop and maintain good employee/employer relationships To ensure that members of the existing staff team are aware of any changes that occur in the practice To maintain good communication at all times with the practice team To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc. To implement pay rises/scales and increments at the appropriate time Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care To ensure that suitable facilities are available to enable all staff to work within the practice Be responsible for the health and safety policy and its implementation Facilitate the development of a multi-disciplinary effective primary health care team Ensure regulated and revalidation compliance for all clinical team members in the practice. Information Technology - With appropriate delegation, take overall responsibility to; Ensure the update and compliance of appropriate information governance systems Ensure all Practice IT and telephone systems are functioning effectively Ensure the IG and DSP toolkit requirements are met Keep abreast of new technology and ensure existing IT is used to its full potential Patient Services - Overall responsibility Ensure that the Practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation Oversee and manage effective appointment systems Routinely monitor and assess practice performance against patient access and demand targets Manage the complaints management system Manage the significant events system Maintain the Patient Participation Group (PPG) Premises and Equipment - Overall responsibility Responsible for the management of the building Represent the practice to negotiate contracts and their renewals Liaise with NHSE in notional reviews Ensure property owned by the partners is safe, effective and fit for purpose Responsible for planning and premises expansion projects CQC - Working with the CQC registered manager to Oversee and maintain compliance with CQC (Care Quality Commissioner) regulations Responsibility for ensuring adequate preparation for CQC inspections and evidence reviews. Risk Management - As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice Monitoring relevant legal, statutory, and contractual requirements and their implications for the practice, including the consequences of non-compliance. Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation. Ensure that the practices IT resources are maintained to protect the integrity of patients records and compliance with the Data Protection Act. Ensure that effective safeguards are in place to prevent any type of fraud. Compliance with professional and legal requirements and guidelines. Delivery of appropriate education and training in health and safety. Ensure the practice complies fully with all GDPR regulations. Training and Development The post holder will be expected to engage in appropriate personal development opportunities. Communication Ensure compliance with the latest NHS recommendations Understand the practice communication system Build/maintain good working relationships with the NHSE, ICB, hospitals, community agencies, LMC (Local medical Committee) other GP practices, the PCN, pharmacists, education bodies, voluntary and private organisations Represent the practice at meetings and seminars Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation Present a professional image and always promote the practice Share skills and expertise with others Ensure continuity of practice staff and clinical meetings Responsible for the practice response to online feedback such as from NHS Choices and Google reviews Coordinate the digital presence and communications via the practice website, social media, and SMS technology Miscellaneous Other duties which may be decided upon by the partners from time to time. Person Specification Experience Essential 5 years experience of successfully leading and managing teams HR, Employment Law, and safe recruitment Working in an IT led environment Financial management experience of small company accounts 5 years experience as a business/senior manager, with knowledge of contract management and small business accounts Change management and a driver of change Risk assessment and risk management experience Management experience in the NHS or in Primary care Desirable Experience of strategic business planning Experience of working with regulatory bodies and preparing for inspections skills Essential Intelligent with a fast-learning ability Effective communication (oral and written) and excellent inter-personal skills Approachable with the ability to listen, nurture and empathise Delegation and empowerment of staff Appropriate IT skills and computer literacy Leadership skills, including excellent people management skills Strategic management skills to run a well-organised business Negotiating and managing conflict Able to manage change and cope with pressure Networking and facilitation Motivational with a growth mindset Qualifications Essential Evidence of a sound education to degree level or equivalent Evidence of a commitment to continuing professional development Desirable Relevant Business, Finance or Leadership/Management qualification Member of a relevant professional body Person Specification Experience Essential 5 years experience of successfully leading and managing teams HR, Employment Law, and safe recruitment Working in an IT led environment Financial management experience of small company accounts 5 years experience as a business/senior manager, with knowledge of contract management and small business accounts Change management and a driver of change Risk assessment and risk management experience Management experience in the NHS or in Primary care Desirable Experience of strategic business planning Experience of working with regulatory bodies and preparing for inspections skills Essential Intelligent with a fast-learning ability Effective communication (oral and written) and excellent inter-personal skills Approachable with the ability to listen, nurture and empathise Delegation and empowerment of staff Appropriate IT skills and computer literacy Leadership skills, including excellent people management skills Strategic management skills to run a well-organised business Negotiating and managing conflict Able to manage change and cope with pressure Networking and facilitation Motivational with a growth mindset Qualifications Essential Evidence of a sound education to degree level or equivalent Evidence of a commitment to continuing professional development Desirable Relevant Business, Finance or Leadership/Management qualification Member of a relevant professional body Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Richmond Medical Centre Address 462 Richmond Road Sheffield S13 8NA Employer's website https://www.richmondmedicalcentre.co.uk (Opens in a new tab)