3months contract with a LocalAuthority
JobSummary:
* Toprovide effective and efficient administrative support to theprofessional and technical officers within BuildingControl
* Therole will involve dealing with the public and service users andensuring high standards of quality and customer care and timelinessin carrying out these functions. To makesuggestions for improvements in service delivery if appropriate andto participate in the redesign of systems processes andprocedures.
KeyDuties/Accountabilities(Sample):
* Toprovide a frontline team response to incoming calls dealingefficiently effectively and courteously with callers in person orby telephone and taking messages as appropriate. To deal withunhappy customers and difficult cirstances in an effective manneron a regular basis. To ist in developing the daytoday interactionwith ContactCamden.
* Toundertake a range of business administrative functions and ensuredatabases systems and manual records are maintained with relevantinformation ensuring data is accurate up to date and is handledconfidentially and sensitively in compliance with the DataProtectionAct.
* To istcolleagues with research and compose briefings letters and serviceinformation as required. Typing of doentsofficial orders formal approvals and rejections for a large volumeof correspondence standard letters paragraphs and clauses ensuringadherence to council policy and guidance for written formats andinformation sharing. To disseminate information asrequired.
* Toundertake financial transactions using corporate systems like Ebuyto order products and receipt goods. Cash handling recordingincoming payments to ensure high standards of accuracy consistencyand timeliness. Issuing invoices andisting in recovering fees from outstanding debts ensuring all tasksare undertaken within Camden s financial regulations VAT and auditcompliance.
* Toist the Support Manager in training new staff or less experiencedstaff as well as informing on the performance of new staff. Tocarry out regular quality checks manual or electronic. To act onthe results of such checks. To ensure that there are adequatesupplies of office stationery and that furniture and equipment(such as faxes photocopiers etc) are always maintained andfunctional. To report all faults and hazardsimmediately.
* Toacknowledge receipt of Initial Notices within the statutoryrequirements as well as keeping a record of all the finalcertificates. To keep an uptodatespreadsheet with information on Initial Notices from the ApprovedInspector to report to the Head of Service on statistics regardingmarket share as part of our Marketing Plan.To collate information and create marketing lettersfor all approved planning applications as well as to promote thePartner AuthorityScheme.
* Toinput update maintain and retrieve data regarding the BuildingControl Customer Service Survey s software and to create aquarterly report that is published in the news page of the services web page. To retrieve data and create monthly and weekly reportsregarding Building Control information to be distributed tointernal and external partners ensuring accuracy and timely of alltasks.
* To use knowledgeand ss to provide informed input with maintaining information andprocedures for the service area; participate in ongoing projectssuch as Building Quality Awards Marketing Team quarterly meetingsannual essments of Quality ured Standards (QAS) and evolvingservice developments including new business systems or processeswhich aims to seek more efficient ways of working in line withQAS.
Ss/Experience:
* Abilityto work on own initiative and with minimumsupervision.
* Abilityto demonstrate as well as support and motivate staff in theachievement of performance targets quality standards and customercare.
* Abilityto make correct judgments without reference to technical staff onnontechnical aspects of buildingcontrol.
* Abilityto focus on customers and/or communicate clearly and concisely withcolleagues interest groups and the public.
* Abilityto draft routine correspondence andreports.
* Abilityto type/word process at minimum of 40 wpm.
* Abilityto prioritise and take responsibility for workloads in order thatkey service targets and deadlines aremet.
* Abilityto innovate and be creative to help the Council achieve better andcheaper ways of doing things.
* Ability towork as part of a team to deliver an agreed level of performancequality and customercare.
* Demonstratean understanding and commitment to equality of opportunity inemployment and service delivery. To promote and encourage theapplication of these policies in the workingenvironment.
* Highlevelss in the usage of IT databases applications and doent managementsystems.
* Competentlevel in the use of appropriate Microsoft Office packages orequivalent.
* Theability to be consistent accurate and timely in the entry andretrieval ofdata.
* Communicationss written andverbal.
* Highlevelof customerservice.
* Attentionto detail andaccuracy.
AdditionalInformation:
* Desirable:NVQ level 2 in Admin orSecretarial.
* Theclosing date: 04/10/24@6:00.
Ability to work on own initiative and with minimum supervision.Ability to demonstrate, as well as support and motivate staff in,the achievement of performance targets, quality standards andcustomer care. Ability to make correct judgments, without referenceto technical staff on non-technical aspects of building control.Ability to focus on customers and/or communicate clearly andconcisely with colleagues, interest groups and the public. Abilityto draft routine correspondence and reports. Ability to type/wordprocess at minimum 40wpm. Ability to prioritise and takeresponsibility for workloads in order that key service targets anddeadlines are met. Ability to innovate and be creative to help theCouncil achieve better and cheaper ways of doing things. Ability towork as part of a team to deliver an agreed level of performance,quality and customer care. Demonstrate an understanding andcommitment to equality of opportunity in employment and servicedelivery. To promote and encourage the application of thesepolicies in the working environment. High-level ss in the usage ofIT databases, applications and doent management systems. Competentlevel in the use of appropriate Microsoft Office packages orequivalent. The ability to be consistent, accurate and timely inthe entry and retrieval of data. Communication ss written andverbal. High-level of customer service. Attention to detail andaccuracy.
Education
Desirable: NVQ level 2 in Admin orSecretarial.