We are recruiting a logistics operative to be working in the returns and pick & pack department, processing daily orders and processing the return of items from the customer. This role involves daily operations with a strong emphasis on hands-on involvement alongside other warehouse colleagues. We seek an organised, detail-oriented individual with a passion for process improvement and leadership.
The main duties will be:
* Picking orders accurately
* Packing orders
* Assisting with the unloading and loading of deliveries if required
* Overseeing the efficient handling of returns, including heavy and bulky items, actively participating in the physical work to ensure items are properly inspected, documented, and processed in adherence to company procedures.
* Implementing and enforcing quality control standards to preserve the quality of returned items.
* Collaborating closely with cross-functional teams to coordinate returns processing and ensure timely issue resolution
* Identifying opportunities for minimising returns and reducing product damage during returns processing
* Maintaining comprehensive records of returned items, documenting any damage, defects, or reasons for return.
* Being responsible for testing, cleaning, and packing returned items to ensure they meet customer criteria
* Achieving the set targets in all areas of work e.g. turnaround, productivity KPIs, and customer expectations
* Maintaining the accessories' location in a clean and structured manner to assist all clean and packers
The successful candidate will have the following skills:
* Fostering a collaborative and positive team environment, contributing to a culture of teamwork.
* Demonstrating reliability and the potential for permanent contracts and future career progression.
* Proven experience in a warehouse environment
* Experience of leading/managing a team would be preferred, but not essential.
* Strong problem-solving skills, particularly related to returns processing and quality control.
* Familiarity with hands-on handling of heavy and bulky items.
* Excellent organisational and time-management skills.
* Effective communication and interpersonal skills.
* Proficiency in using warehouse management systems (WMS) and Microsoft Office Suite.
* Capability to lift, carry, and move heavy and bulky items.
* Comfort working on the shop floor alongside other warehouse colleagues.
* Excellent, professional work ethic.
* Good team working skills and communication skills.
* Ability to adapt quickly to a fast-paced, dynamic work environment.
In return, the company will provide full product support and training.
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