Chapelgreen Surgery is a dynamic, forward-thinking, and friendly NHS GP practice that is seeking an experienced Practice Business Manager to support the practice partners and provide managerial leadership to the wider practice team.
This is a new role to the practice that has resulted following a reorganisation within the management structure due to the retirement of the current manager.
This is an excellent opportunity for suitable candidates to join a friendly and effective organisation that prides itself on providing a high standard of care.
Main duties of the job
To manage and coordinate all aspects of practice functionality
* Motivating and managing staff
* Optimising efficiency and financial performance
* Ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
* Through innovative ways of working, lead the team in promoting:
- Equality, Diversity & Inclusion (ED&I)
- Safety, Health, Environment and Fire (SHEF)
- Quality & Continuous Improvement (CI)
- Confidentiality
Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.
* Business Development
* Local, community, stakeholder communication and management
Job responsibilities
The following are the core responsibilities of the practice business manager:
* Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
* Functional management of all clinical and administrative staff
* Direct line management of the following staff: Practice Manager, Deputy Practice Manager, Administration Manager, Reception Manager, Senior Administrator, Senior Receptionist, and Practice Sister/Nurse
* Managing the recruitment and retention of staff; develop, implement, and embed an effective succession plan
* Establishing, reviewing, and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed
* Developing, implementing, and embedding an effective staff appraisal process
* Implementing effective systems for the resolution of disciplinary and grievance issues
* Maintaining an effective overview of HR legislation
* Managing the financial elements of the practice, including budgets, petty cash, etc., seeking to maximise income and reduce expenditure
* Managing contracts for services i.e. cleaning, gardening, window cleaning, etc.
* Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented
* Briefing partners on all financial matters, including forecasting
* Managing and processing partners’ drawings, PAYE, and pensions for practice staff
* Ensuring the practice has appropriate insurance cover
* Developing, implementing, and embedding an efficient business resilience plan (BRP)
* Coordinating the reviewing and updating of all practice policies and procedures
* Leading change and continuous improvement initiatives; coordinating all projects within the practice
* Coordinating and leading the compilation of practice reports and the practice development plan (PDP)
* Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)
* Managing the procurement of practice equipment, supplies, and services
* Adopting a strategic approach to the management of all patient services matters
* Developing, implementing, and embedding an effective communication strategy (internal and external)
* Ensuring the practice maintains compliance with its NHS contractual obligations
* Actively encouraging and promoting the use of patient online services
* Liaising at external meetings as required
* Marketing the practice appropriately
* Supporting the management of the Patient Participation Group
* Supporting the management of all complaints
* The management of the premises, including health and safety aspects such as risk assessments and mandatory training
* Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Person Specification
Qualifications
* Educated to degree level in healthcare or business
* Good standard of education with excellent literacy
* Leadership and/or Management Qualification
* AMSPAR Qualification
Experience
* Experience in working with the general public
* Experience in managing accounting procedures including budget and cash flow forecasting
* Experience of working in a healthcare setting
* Experience in managing large multidisciplinary teams
* Experience in performance management, including appraisal writing, staff development, and disciplinary procedures
* Experience in successfully developing and implementing projects
* Experience in workforce planning, forecasting, and development
* Experience in chairing meetings, producing agendas, and minutes
* NHS / Primary Care General Practice experience
* Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience Inclusive of HCAS
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