MCS Group is exclusively partnering with a tech for good organisation in the recruitment for a Service Desk Analyst to provide first-line support to external clients and internal teams. This role involves handling queries via phone, ticket, and chat, resolving technical issues, and contributing to service improvements. Key Responsibilities Act as the first point of contact for support queries. Diagnose and resolve issues across various platforms. Communicate technical concepts clearly to users. Prioritise and manage multiple support requests. Escalate complex issues when necessary. Requirements Minimum 12 months' experience in a client or end-user support role. Diploma (or equivalent) in IT or a related field. Strong communication and problem-solving skills. Experience with Microsoft Office and technical documentation. Benefits 30 days annual leave (including public holidays). Hybrid & flexible working options. Pension scheme and medical cashback plan. Professional development opportunities. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs. Skills: Graduate support analyst IT support App support Software support Application support Service Desk Engineer Benefits: Hybrid Progression