* To act as the first and primary point of contact for all our members, clients and guests, creating the best first impression to all visitors to one of our London coworking spaces. The community team focuses on providing service and community engagement to our members. You will be excellent at building relationships and establishing trust with clients, suppliers, and colleagues alike, with a focus at all times on customer satisfaction. With an eye for detail, you will ensure that the centre provides the very best facilities for our members and is always impeccably presented.
* To work collaboratively with the Plexal team to deliver a variety of projects, with a focus on innovation programme delivery, supporting startups as part of their growth journey. You’ll engage with a diverse range of stakeholders, including startups, scaleups, corporations, government, non-profit organisations, investors, and academia. The role is fast-paced, varied, and complex and will require a highly organised approach to manage multiple tasks simultaneously and a broad range of stakeholder relationships.
What You'll Do
* Managing and delivering bespoke support to SMEs selected for innovation programmes through workshops, masterclasses, and events.
* Undertaking quantitative analysis, market research, and data collection to stay informed about key technology trends, emerging startups, and innovation themes.
* Engaging with SMEs to understand their needs, challenges, and interventions that will support their growth.
* Supporting the design and delivery of innovation programmes at Plexal.
* Creating high-impact outputs that help our clients make decisions.
* Proactively managing regular interaction, communication, and collaboration with external stakeholders.
* Support administrative aspects of programme management, such as maintaining project documentation and handling financial queries.
* Support impact tracking of programme alumni.
Community Responsibilities
* Creating a welcoming and friendly environment for all visitors to the space, ensuring the highest level of member/guest experience.
* Ensuring that the space is operating efficiently – keeping the centre clean, neat, and functioning well.
* Morning check of meeting rooms and communal areas prior to members' arrival to ensure fully stocked and tidy.
* Answer the phone and the community inbox to deal with queries in a friendly and helpful manner.
* Confident to answer basic IT and facilities queries.
* Oversee the mail and parcel collection/distribution process.
* Helpdesk management - ensuring all ticketing is resolved quickly.
* Supporting with the operational delivery of member and external events.
* Understand the nature of the businesses within the ecosystem so that they can be supported.
Your Skills
* Reliable, highly organised, and able to provide a high level of customer service.
* Effective planning and prioritisation skills with the ability to keep track of multiple tasks and deliverables.
* Excellent Microsoft Word, Excel, and PowerPoint skills.
Who You Are
* Proven administrative experience of working in a fast-paced team environment, and working in a customer-facing role.
* Experience with working with multiple stakeholders, such as startups and corporate clients, but also understanding the practicalities of working in a small and growing company.
* Dealing with ambiguity and operating in a constantly changing environment.
Clearance Requirements
Due to the nature of this position, our work, and our client engagements, you must be willing and eligible to achieve a minimum of SC clearance. To qualify for SC clearance, you must be a British Citizen or have resided in the UK for the last 5 years with no extensive periods outside of the UK. Pre-existing SC welcome.
Why Us?
Plexal’s Values:
Mission: We inherit the mission of UK government and deliver it in an agile and creative fashion.
Collaboration: We believe in the power of working together.
Equality: We strengthen ourselves as a team by embracing the different.
Care: People are at the heart of what we do; we care about our customers, members, and colleagues.
As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute.
In return we will offer you:
* Salary: £30,000 - £45,000 depending on skills and experience.
* Annual bonus scheme.
* A generous pension scheme (with a company contribution of up to 10%).
* Private healthcare, life assurance, and critical illness cover.
* 25 days holiday plus bank holidays.
* Volunteering day.
Plexal is the innovation company solving society's challenges through collaboration with government, startups, and industry. The business is closing the gap between organisations – small and large, local and global, private and public – and working towards a common goal: using science and technology to deliver national security and prosperity. It was founded in 2017 as the innovation centre at Here East and is owned by clients of specialist real estate investment advisory company Delancey.
Providing bespoke consultancy services and state-of-the-art workspaces for over 1,000 innovators, Plexal sources the right partners from our ecosystem of 15,000 connections. It supports entrepreneurs, startups, and scaleups building emerging technologies and operates across multiple sectors including cyber, healthcare, intelligence and defence, government, public safety, financial services, and telecoms.
Expanding on its existing presence in London and Manchester, Plexal acquired a majority shareholding in Hub8 – the Cheltenham network of co-working spaces for cyber-tech, digital and creative startups and SMEs. This is part of an ongoing mission to build the UK’s most connected cyber ecosystem, with GCHQ’s more than 70-year heritage in Cheltenham.
Plexal delivers projects for key government departments and global tech companies including the National Cyber Security Centre, Department for Science, Innovation and Technology, Foreign, Commonwealth and Development Office, Amazon Web Services, and IBM. The NCSC For Startups alumni of over 60 companies has collectively raised over £430m and created over 700 jobs, while 72 cyber startups that have gone through Plexal’s LORCA accelerators have collectively raised over £300m, generated more than £68m in revenue, and hired over 800 people.
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