Job title: Home Sales Consultant
Reports to: Furnishing Floor Manager
Closs & Hamblin are seeking a Part Time Home Sales Consultant to join their team in Tunbridge Wells and Eastbourne and work closely with the store sales team.
Main Purpose of the Role: To support customers on the design process of new home furnishing by visiting them in their homes from leads generated mainly by the sales floor.
* Basic Salary on £12.00 plus 1.5% commission on all sales won (circa £6-8000 commission per annum)
* 2-5 full days per week (Full Time or Part Time)
* Training provided
* Staff discount
* Use of company vehicle
We specialise in a wide range of Home Furnishings products; bespoke and ready-made Curtains, Blinds, Shutters, Tracks and Poles.
The values of the business are still the same as they were when we started; to offer specialist product knowledge and advice to customers, allied by exceptional customer service. We believe the value of our business lies in the competence of our staff and Closs & Hamblin strives to provide an enjoyable and varied place of work.
Duties and Responsibilities:
* Review Lead Sheets in store and prepare for all calls
* Estimate in the home whenever possible and convert the lead to order
* Process the order; post/email the receipt to the customer with confirmation of the order.
* Be aware of new ranges/sales/promotions. Ensure that price lists and samples are up to date.
* Provide all relevant samples, books and prices required for each visit
* Agree specifications and window treatment/style etc
* Discuss possible budget, timetable and check measurement, track fitting
* Provide value estimate in the home whenever possible
* Fill in all relevant boxes on the measurement chart and sketches where necessary.
* Secure the order by taking a 50% deposit. Provide the customer with a written receipt
* Telephone follow-up within 7 days unless the customer has accepted the order
* Help train and pass on ideas to sales floor
* Assist Floor Manager with displays/room sets and promotion of home selling service.
* Work on the sales floor when not on calls or preparing quotes
* Actively seek new leads, chase old leads and re-quote wherever possible.
Skills and Experience needed to be the successful Home Sales Consultant:
* Experience and knowledge within home furnishing, curtains and blinds
* Work well within the team
* Excellent product knowledge
* Enthusiasm and interest in the role.
* Presentable and punctual
* Excellent communication with customers and colleagues
* Full UK driving licence
Due to the high number of applications, we will only be able to respond to successful applicants.
Job Types: Full-time, Part-time, Permanent
Pay: £15,000.00-£28,000.00 per year
Expected hours: 15 – 35 per week
Additional pay:
* Bonus scheme
* Commission pay
Benefits:
* Company car
* Company pension
* Employee discount
* Sick pay
* Store discount
Schedule:
* Day shift
* Monday to Friday
* Weekend availability
Experience:
* Retail sales: 1 year (preferred)
* Interior Design: 1 year (preferred)
Licence/Certification:
* Drivers Licence (required)
Work Location: In person
Reference ID: Tunbridge Wells Home Sales Consultant
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