Welcome Manager - Tiverton Summary INTERNAL APPLICANTS ONLY PLEASE We have an exciting opportunity to join the team at Knightshayes covering maternity leave. As Welcome Manager, you will lead the Visitor Welcome team of staff and volunteers in delivering exceptional customer service and welcoming visitors to Knightshayes. You will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust, whilst also promoting membership to inspire future visits. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management. Contract: Full-time 37.5 hours per week. This is a fixed term contract to 5th May 2026. Due to end on 5th May 2026 when the postholder returns to the role. Salary: 26,793.00 per annum What it's like to work here Over the past four years, the visitor experience at this grand gothic revival house has been transformed by introducing a year-round programme of events, activities and entertainment. The ambitious 40-member team has further plans to grow and develop Knightshayes’ visitor offer and welcome creative customer-focused people to join the team. The property has one of the finest gardens in Devon with a vast plant collection and walled garden which supplies produce to the estate’s Stables Caf. For more information about our property please visit www.nationaltrust.org.uk/knightshayes-court What you'll be doing You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer. You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to deal with service recovery without senior support being on site. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay. Who we're looking for Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service Excellent organisational skills Confident leader, adaptable and responsive under pressure Ability to initiate service recovery without senior support Good IT skills (all MS Office) The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.