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Soft Services Manager (Security & Cleaning), Fareham
Client: Anchor Group Services
Location: Fareham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 9072a82742eb
Job Views: 3
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Job Role: Soft Services Manager (Security & Cleaning)
Status: Permanent, Full Time
Working Hours: 40 hours per week (average)
Salary: £32,933.43 per annum
Location: Fareham
Reporting to: Regional Operations Manager
Overview
An exciting opportunity has arisen to join Anchor Group Services at a prestigious Shopping Centre in Fareham. The successful applicant will oversee security and cleaning operations, ensuring high standards of service, customer satisfaction, and compliance. Managing a diverse team, you will collaborate with Centre Management to create a safe, clean, and welcoming environment for visitors, tenants, and staff.
Main Responsibilities
* Oversee daily security and cleaning operations, ensuring smooth service delivery.
* Lead and support security and cleaning staff, managing rosters, welfare, and training.
* Ensure compliance with health & safety, GDPR, and operational procedures, including Control Room, CCTV, and key control management.
* Conduct site audits, report on performance, and implement improvements.
* Act as the main contact for client relations, attending meetings and providing operational updates.
* Support recruitment, staff development, and performance management in collaboration with HR.
* Manage stock levels and procurement of cleaning supplies efficiently.
* Lead emergency procedures, site evacuations, and business continuity plans.
* Maintain accurate records, including incident reports and compliance documentation.
* Foster a professional, customer-focused environment for visitors, tenants, and stakeholders.
Requirements
* Experience managing teams in security and cleaning services.
* Strong leadership and people management skills.
* Excellent communication and presentation skills, with client engagement experience.
* Ability to manage change while maintaining service standards.
* Strong problem-solving skills for operational challenges.
* Knowledge of compliance, health & safety, and employment law related to soft services.
* Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint) and workforce management systems (Timegate, Zoho).
* Experience in recruitment, disciplinary processes, and risk assessments.
* Flexible, adaptable, and team-oriented approach.
* Full 5-year checkable employment history.
* A valid frontline SIA Licence.
Benefits
* Access to nationally recognized courses via the Anchor Academy.
* Discounted SIA & First Aid training with financial support.
* Auto Enrolment Pension.
* Wagestream – pay as you earn.
* Cycle to Work Scheme.
* 24/7 Employee Assistance Programme including counselling.
* Hospital Saturday Fund.
* Reward and Recognition awards.
If you believe you are suitable, APPLY NOW and we will contact you.
Other titles for this role may include: Soft Services Manager, Security & Cleaning Manager, Facilities Manager, Contracts Manager, Facility Services Manager, Operations Manager – Security & Cleaning, Site Services Supervisor, Cleaning & Security Supervisor, Support Services Coordinator, Facility Operations Manager, Dual Operations Manager (Security & Cleaning), Retail Services Manager, Shopping Centre Operations Manager, Centre Support Services Manager, Customer Environment Manager, Retail Operations Supervisor (Security & Cleaning), Centre Safety & Standards Manager, Guest Experience & Facilities Manager.
Within commuting distance of: Portsmouth, Southampton, Fareham, Gosport, Havant, Waterlooville, Eastleigh, Hedge End, Chichester, Petersfield, Winchester, Andover, Basingstoke.
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