Business Application Manager – Remote - £50,000 + excellent benefits
Overview:
An exciting opportunity has arisen with a global pharmaceutical transport and manufacturing business.
As the Business Application Manager you will be responsible for representing Operations, for one or several IT-systems that are central in companies operational model.
Your main task is to perform the delegated ownership of the system(s), which includes creating roadmaps, requirements for development and supporting the organization with specialist competence for the application.
Role & Responsibilities:
Delegated System Ownership:
Make sure to understand the customer/organizational needs with regards to the system
Maintain a vision and development roadmap in collaboration with relevant stakeholders and management
Gather business cases and set priorities for development of features and functions
Ensure a balance in the roadmap between initiatives based on user feedback, products, and services development, platform maintenance and strategic agenda
Document and prioritize changes, feature requests and decisions in line with vision and roadmap
Capture needs and turn into requirements for development
Build alignment with stakeholders around solution proposals
Write detailed requirement specifications and process flows
Ensure requirements are testable in User Acceptance Testing
Provide change management during implementation
Keep stakeholders informed
Create self-explanatory training material
Ensure user documentation and business-related routines are updated for future reference
Ensure solutions are developed in a way that is in line with company policies, laws and regulations.
General system support and maintenance
Administer user rights
Keep a best practice for user groups for control of access
New/change of users in accordance with IT support process
Ensure general training and documentation for the system is in place.
Report status, KPI’s and discrepancies to the steering group.
Follow-up on business related discrepancies.
Follow up the quality of the information handled.
Follow up on the usage of the system.
Keep a constant dialogue with Superusers
Collect input
Provide training to enable super users to act as 1st line support
Provide specialized competence within your system domain when requested by e.g. projects.
Good knowledge about other systems to understand how they interact.
Work as a team member to support and backup colleagues when needed.
Skills & Experience:
Experience with process, IT and change management (3y)
Experience with data analysis or operations intelligence
Fluency in Office tools
Understanding of how user needs/requirements are translated into system development requests
Understanding of system development and data maintenance principles
Analytic mindset with capability to handle large volumes of complex data
Independent execution and prioritization of multiple tasks and priorities
Technical writing skills
Package:
£40,000-£50,000 depending on skills & experience
Fully remote
25 days annual leave + bank holidays
Company pension contribution
Corporate bonus (between 0-10-%)
Private healthcare
+ many more