Our Retail Team Leaders play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high standards, whilst supporting the management team.
Responsibilities
* Giving great customer service by helping customers with various transactions across the store
* Supervising stock processes and procedures, maintaining the retail stock and financial systems
* Highlighting key issues, processing stock transactions such as transfers, wastage and receipts
* Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
* Offering a helping hand with customer queries through high-quality product knowledge
* Working with your team to maintain the cleanliness and upkeep of your department
* Supporting and coaching other members of staff and deputising for management in their absence
* Working on the shopfloor and other areas of the store as and when required, including stock, cash handling, till work, take to care deliveries, stock control routines, and restaurant service
* Some key holder responsibilities may be required
Who we are looking for
* A passion for delivering great customer service, serving everyone with a smile
* Experience within a customer-facing role, as well as supervisory experience
* Ability to work well within a team, build relationships, and celebrate success
* Timeliness, professionalism, and a hardworking attitude
* Ability to flourish in a busy, fast-paced environment
* Demonstration of our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
* Generous annual leave entitlement with flexibility
* Generous uncapped discount across our stores: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
* Access to Wagestream for financial wellbeing support
* Access to Retail Trust for confidential support and employee wellbeing
* Access to Dobbies Academy for continued development
* A thriving culture; the Dobbies team is passionate, diverse, and committed to customer satisfaction
About us
At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we’re the UK’s largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh.
Our passion for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners, and services. We have something for every season, occasion, and style of garden.
Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed environment.
We’re committed to being a great place to work, encouraging our colleagues to be the best version of themselves every day; to share their wins and celebrate success. Together, we make it work for our customers.
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