Customer service & sales support
Pertemps are recruiting for a customer service & sales support based in burton upon Trent. The company is growing and lots of room for progression.
Essential functions:
* Reply to various customers’ requests through emails or by phone (information about products, delivery lead time, support to fill data in customer files, etc.).
* Order processing, sending of PO confirmation, delivery lead time, communication and proposal of alternative items in case of BO, follow up of order deliveries.
* Daily Invoices control conformity of prices, properly sent to customers.
* Issue Customer credits (QA complaints, correction of improper invoicing)
* Overdue Follow up: issue/send customer account statements, send reminders to bad payers, payment follow-up.
* ERP system maintenance: Customers cards creation and maintenance of updated and accurate data, Upload and maintenance of Prices.
* Quality complaints follow up: reception, verification of the conformity of the PER form, organization of the return of defective products to USA, follow-up until the closure, update of Complaint data master file.
* In coordination and under the responsibility of QA department, responsible for monitoring product recall: customer notification, collection and archiving of all data, organization of recalled product returns, issue exchanges or credit notes.
* Archiving of customer service documentation for audits purpose.
* Support to sales team: various statistics/reports, samples need, assist in the preparation of local congresses, sending of marketing brochures / banners.
* Tenders support in collaboration with the Tender & Pricing Manager: provide documents, preparation of samples and organization of the shipment following the tender’s requirements, implement specific tender’s requirements during the execution of orders.
* Back up of Export Customer Service Support.
Competencies:
* Meticulous and detail-oriented
* Good understanding of IT systems, excellent user skills.
* Empathetic, patient and clear communication skills
* Accountable and takes responsibility
Required education and experience:
* Customer Service experience from the MD industry
* Excellent communication skills
* Strong customer service focused mentality
* English proficiency
Hours: 8.30am-4.30pm- Full time Monday to Friday
Salary: £27k to £32k
For more information call burton Pertemps on 01283 505400 and ask for Hannah-Laura