Customer Service Operations Executive
* Annual Salary: £26,000 plus shift allowance after training
* Location: Kingston
* Job Type: Full-time, Shift Pattern (4 days on, 4 days off, 7am - 7pm)
We are looking for a Customer Service Operations Executive with a keen interest in the aviation industry. This role is perfect for individuals holding an aviation management degree or a similar qualification. The successful candidate will receive comprehensive training and will be rewarded with a competitive salary and a shift allowance upon completion of training.
Day-to-day of the role:
1. Gain a comprehensive understanding of client needs and set up flights accordingly.
2. Adhere to standard operating procedures to coordinate flights with customers and airlines.
3. Communicate flight schedules to clients, providing updates and changes as necessary.
4. Liaise with customers to obtain necessary documents for permits, such as AWB copies.
5. Monitor the progress of all flights (Live & Ferry) to keep the customer informed.
6. Identify situations that require escalation to the commercial team.
7. Provide AWB stock and ramp handler details to clients as needed.
8. Obtain details of charterer’s appointed ground/warehouse handlers at both departure and arrival locations.
9. Clarify customer responsibilities for ULD build break and cargo handling arrangements.
10. En...