Customer Success ExecutiveWho we are:
Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.
As a Customer Success Executive, you will be key in ensuring our clients receive exceptional service and support, helping them achieve their desired outcomes with our products and services.
About the role:
* Act as a proactive point of contact for clients, building strong relationships to understand their objectives and challenges.
* Develop and execute customised success plans that drive client engagement and satisfaction.
* Facilitate client onboarding, ensuring a seamless transition to our products and services.
* Analyse client feedback and data to identify valuable insights for continuous improvement.
* Collaborate with internal teams to address client needs and issues effectively and efficiently.
* Track and communicate client progress, delivering reports to stakeholders to highlight successes and areas for growth.
Essential Skills and Experience:
1. Proven ability to manage and nurture client relationships in a professional setting.
2. ...