Premium Support Business Development Manager, Business Development, Premium Support
Job ID: 2913332 | Amazon EU SARL (UK Branch)
Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the enterprise-level customers. The AWS Global Support team interacts with leading financial institutions and believes that world-class support is critical to customer success.
AWS is one of Amazon’s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global financial systems. AWS customers include some of the most innovative Startups like Robinhood, Stripe, and Coinbase, as well as some of the largest global enterprises like Nasdaq, S&P Global, and FINRA. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
As Premium Support BDM, you will be part of the Global Financial Services (GFS) team. The GFS team is responsible for strategic accounts and industry business units across global verticals for Financial Services. You will support the Premium Support strategy and own driving the go-to-market (GTM) efforts for Finance Services vertical, with the objective to increase adoption for paid support offerings amongst AWS customers while maintaining target margin performance, and using Support to accelerate AWS platform adoption for the customers.
Key job responsibilities
1. Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adoption of Enterprise Support Services.
2. Analyze drivers of Enterprise Support Services adoption and identify levers for improvement.
3. Identify, design and execute controlled experiments in driving Enterprise Support Services adoption.
4. Review and analyze Enterprise Support Services pricing and costing, ensuring savings are passed on to our customers.
5. Quantify impact of Enterprise Support Services adoption on AWS Platform adoption, estimate the ROI of Support investments in accelerating AWS platform adoption.
6. Develop and refine sales collateral, reference cases and value proofs for customers and partners.
7. Drive commercial innovation in Support, e.g. differentiated support offerings per customer segment.
8. Prepare and present business reviews to the senior Sales and BD management team.
9. Drive Enterprise Support Services deals end to end with Sales.
BASIC QUALIFICATIONS
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies for financial services enterprise customers
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience (3+ years) in the Financial Services industry
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
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