Finish early on Fridays! Flexi-time is available to work around you and your family. Join an incredibly supportive and friendly working environment! We are looking for a Client Manager who is excellent at managing relationships and customer service.
Job OverviewWe are seeking a dedicated and experienced Client Manager to join a dynamic team. In this role, you will be responsible for ensuring the highest level of client satisfaction while managing relationships within the financial services sector. The ideal candidate will possess strong communication skills, a knack for analysis, and a friendly personality to work well with customers and staff. We need someone to support our clients' needs and drive business success.
Must have knowledge/ experience in the financial services
Responsibilities
1. Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
2. Prepare management accounts and related workpapers for clients within your portfolio, presenting where necessary individually or with Senior Manager/Directors
3. Attend and actively contribute to planning meetings with managers
4. Communicate effectively with clients regarding their inquiries, concerns, and feedback.
5. Analyse client data and feedback to identify trends and areas for improvement in service delivery.
6. Oversee junior staff performance and provide regular...