Hours: 08:00am – 17:00pm
Location: Office based in Finsbury Park
Type: Ongoing Temporary contract
Salary: £15.04ph umbrella rate
Job Summary:
We are seeking a Call Handler / Call Centre Operator to join our team and assist social housing clients in booking appointments. You will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services.
Key Responsibilities:
* Handle inbound and outbound calls from residents regarding repairs and maintenance issues.
* Accurately log repair requests on the system, ensuring all details are captured correctly.
* Diagnose repair issues based on resident descriptions and allocate jobs to the appropriate contractors or internal teams.
* Prioritise urgent and emergency repairs, ensuring prompt action is taken.
* Provide excellent customer service, ensuring residents feel listened to and supported.
* Keep residents updated on the progress of their repairs, managing expectations and resolving queries.
* Liaise with contractors, housing officers, and other stakeholders to ensure repairs are completed efficiently.
* Handle complaints professionally and escalate where necessary.
* Maintain accurate records of all calls and updates on the housing management system.
Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
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Created on 02/04/2025 by TN United Kingdom
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