Role: Technical Support Field Engineer/installation/customer Support Engineer
Secor: Electronics or mechanical
Location: Tadworth
Home working: 1-2 days per week
Salary: £30,000 - £35,000 but negotiable
Level: junior or experienced
* This role is exclusive to PSC, you MUST apply via this advert.*
As part of the Water Utility Digital Customer Success team, you will work on solutions, both hardware and software. Providing reactive, proactive and in life support both offices based and in the field to the customer and internal stakeholders.
You will assist with technical issues and reviewing data quality to ensure a smooth operational workflow and quality of installation/maintenance/remediation and data.
Ratio of new installations, expansions, renewals, and reduction of repeat visits for similar issues.
Effective and efficient continuous operation of the digital solutions.
You will play a vital role supporting the team to ensure our customers satisfaction and maintaining our reputation as a leading provider of technical support services.
The ideal candidate should have a technical background, excellent communication skills and able to handle multiple tasks simultaneously.
Key accountabilities:
1. Build and maintain a detailed understanding of 1) the ...