Part Time Medical Receptionist required for busy General Practice based within Pudsey Health Centre. At Mulberry Street Medical Practice, you will work 25 hours per week covering a mixture of morning and afternoon shifts between 7.45am and 6.30pm. There is a rota in place which is amended one month in advance, so we require flexibility to cover staff absence when needed.
Main duties of the job
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
About us
We are a busy but friendly GP surgery based in the heart of Pudsey. We are looking for an experienced Medical Receptionist to join our friendly and supportive team at Mulberry Street Medical Practice located within Pudsey Health Centre.
You will be the first point of contact for over 7,600 patients, delivering excellent customer service in a friendly and efficient manner.
Job responsibilities
Medical Receptionist and Administrator. Job summary
The purpose of the role is to:
* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
* Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
* Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
Duties and responsibilities:
* Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
* Maintaining and monitoring the practice appointments system.
* Processing personal and telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
* Processing and distributing incoming (and outgoing) mail.
* Taking messages and passing on information.
* Filing and retrieving paperwork.
* Processing repeat prescriptions in accordance with practice guidelines.
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
* Dealing with IGPR, insurance reports, solicitors reports, and Subject Access Requests.
* Telephone work, i.e., ringing patients, hospitals, transport bookings, chasing laboratory results, and liaising with hospital departments.
* Managing emails and task workload.
* Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers.
* Clearing and re-stocking of consulting rooms (as required).
* Checking supplies, i.e., repeat prescriptions, sample bottles.
* Providing word/data processing, filing, photocopying, and scanning.
* Ordering, re-ordering, and monitoring of stationery and other supplies.
* Dealing with clinical waste.
* Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher, and keeping the kitchen area clean and tidy.
* Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter.
* Other duties as required to ensure the smooth running of the surgery.
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
* The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
* Using personal security systems within the workplace according to practice guidelines.
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards.
* Actively reporting health and safety hazards and infection hazards immediately when recognized.
* Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role.
* Undertaking periodic infection control training (minimum annually).
* Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
* The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
* Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights.
The post-holder will participate in any training program implemented by the practice as part of this employment, with such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
* Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
* The post-holder will strive to maintain quality within the practice, and will:
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, either directly or under supervision.
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
* Work effectively with individuals in other agencies to meet patients' needs.
* Effectively manage own time, workload, and resources.
Communication:
* The post-holder should recognize the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members.
* Communicate effectively with patients and carers.
* Recognize people's needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
* The post-holder will:
* Apply practice policies, standards, and guidance.
* Discuss with other members of the team how the policies, standards, and guidelines will affect own work.
* Participate in audit where appropriate.
Person Specification
Experience
* Minimum of two years experience working in General Practice or Health Care Reception/administration.
* Experience of working in a GP Practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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