Service Administrator Vacancy
Reading
28k basic + 2k bonus + benefits
42.5 hours per week – Monday to Friday
YOLO Recruitment is looking for a Service Administrator that can support their Service Advisors with answering telephone calls from clients, dealing with clients in person, liaising with your colleagues in order to maintain timely and accurate information relating to vehicle repairs and enquiries.
If you have a "can do" attitude, the ability to multitask, possess excellent customer service skills and enjoy administration, we invite you to apply for this varied and busy role!
Responsibilities for our Service Administrator role will include:
• Welcome Customers to the branch.
• Maintain customer waiting area.
• Deal with customer needs face-to-face and over the phone with a professional and friendly approach
• Answer incoming calls from customers and manage voicemails left by customers in a timely manner.
• Complete job card preparation for all workshop jobs, including pre calls and post calls.
• Updating customers as directed by Service Team.
• Assist service team by following up all ‘No Show’ bookings.
• Assist Gaining authorisation for work required – either from the customer or via customer approval platforms.
• Support in the utilisation of the HGV MOT Lane and invoicing MOT test.
• Carry out post workshop visit calls to ensure customers are happy with the experience and service provided.
• Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
• Inform customer of outstanding campaigns and arrange for work to be completed
• Scanning Jobcards over to Admin Team for processing.
• Completing retail and cash invoicing
• Build rapport with all staff and customers
• Work in Progress (WIP) control for the branch.
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure up to date knowledge and training on all franchise requirements
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies and procedure.
The perfect Service Administrator will have:
• Excellent interpersonal, verbal and written communications skills
• Proven organisational and administration skills
• Proactive approach to work
• Able to work to deadlines
• Problem solving skills
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask
• Work on own initiative and be a team player
Benefits for our Service Administrator vacancy:
• Multi manufacturer training programmes available
• 30 Days Annual Leave including Bank Holidays
• Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
• Holiday + Purchase Scheme (up to 3 days available to purchase)
• Employer Statutory Pension Scheme
• Free Class IV MOT per year
• Mental Health First Aiders
• Referral bonus if you introduce your technician friends (£1500!)
• Paternity pay – Full 2 weeks pay
• Personal Accident Scheme
• Corporate uniform provided
• Cycle to work scheme
• Free Parking on Site
• Working for a friendly family business!
To apply, please do so online… or get in touch with YOLO Recruitment.