Customer Service Advisor
Are you looking for a permanent exciting new career in customer service which offers a competitive salary and fantastic benefits? – we know we are bias, but you will also be joining an extraordinary team!
Salary is £23,912 rising to £25,085 following the probationary period.
Full time (37 hours per week).
This role is based in office.
About WPA
WPA are a successful and growing private medical insurer based in Taunton, Somerset whose winning streak continues. In 2022/2023 we have won a total of 10 healthcare industry awards not to mention being recognised as a contender for Somerset's Employer of the year for three years in a row. Our innovative business has never been busier and continues to grow. We work hard but we like to play hard, and we are always coming up with new ways to have fun.
Benefits
We offer a fantastic starting salary with plenty of room for progression if this is something you strive for. You will also be eligible for our non-contractual bonus paid at Christmas. Your health and wellbeing is very important to us and you will have access to private medical insurance cover through the Staff Healthcare Trust and a WPA cash plan.
About the role
We pride ourselves on customer service and we are well known for the fantastic service we provide. A Customer Support Officer is the first point of contact for all customer enquiries, helping our customers in their times of need. This role is predominantly telephone based, surrounded by a great team enabling you to thrive and really make a difference to others. Once competent on the telephones, alongside taking calls from our customers, you shall then have the opportunity to progress into either an admin or claim route.
Our office opening hours are:
Monday – Friday 08:00 – 19:00 and Saturdays 09:00 – 12:00 and you could work a variety of shifts within these times.
About you
This role is a fantastic opportunity for someone who is passionate about delivering excellent customer service. Attention to detail and great communication skills are key. You will be resilient, emotionally intelligent, and will have an empathetic and caring nature. You will be confident working independently but will also flourish as part of a team. If you have the skill set and drive to provide high levels of customer service, we shall supply the tools to help you succeed.
Application support
If you could benefit from having any additional support with your application for whatever reason, please do not hesitate to contact a member of the Personnel Services Team in confidence so that we can discuss it further. We are happy to help in any way we can.
Closing date: This remains flexible subject to us finding the right candidates; we therefore recommend that you apply at your earliest convenience.
Job Types: Full-time, Permanent
Salary: £23,912.00-£25,085.00 per year
Benefits:
1. Additional leave
2. Company events
3. Company pension
4. Cycle to work scheme
5. Discounted or free food
6. Employee discount
7. Health & wellbeing programme
8. Life insurance
9. On-site parking
10. Private medical insurance
11. Referral programme
12. Store discount
Ability to commute/relocate: Ilminster, Somerset: reliably commute or plan to relocate before starting work (required)
Work Location: In person #J-18808-Ljbffr