Montcalm Royal London House
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.
Overview
Montcalm
Royal London House is looking for a skilled and ambitious Night Concierge to
join our team. You will play a pivotal role by ensuring the highest levels of
customer service are consistently being delivered to our guests.
Help to shape
the Montcalm Collection’s next chapter and showcase your skills. Become a
trusted ambassador for one of our hotels and take advantage of the opportunity
to move between properties, achieving the service and product delivery
standards for the department with a high degree of customer care and service.
Key Responsibilities
·
Welcome
and assist guests with all inquiries and requests, ensuring that each
interaction exceeds expectations. Offer warm, personalized service tailored to
individual guest preferences.
·
Assist guests with luggage, valet
parking, and provide a brief orientation of hotel facilities.
·
Be
knowledgeable of in-house facilities and services and promote them in proactive
manner.
·
Provide guests with detailed information on
local attractions, dining, shopping, entertainment, and cultural experiences.
Stay informed about the latest events and activities in the area.
·
Arrange and confirm reservations for dining,
transportation, spa services, tours, and other guest activities. Secure tickets
for shows, events, and special experiences.
·
Coordinate with transportation services to
ensure seamless travel experiences, including airport transfers, car rentals,
and private chauffeur services.
·
Address and resolve guest concerns and
complaints promptly, ensuring that all issues are handled with the highest
level of discretion and professionalism.
·
Maintain clear and open communication with
guests, team members, and external vendors. Ensure that guest preferences and
special requests are communicated to the appropriate departments.
·
Maintain an up-to-date knowledge of the
surrounding area, including new and upcoming attractions, restaurants, and
events. Establish relationships with local businesses to provide exclusive
offers and experiences to guests.
·
Assist guests with planning their daily
itineraries, taking into account their interests, preferences, and any special
occasions.
·
Uphold the highest standards of luxury service,
ensuring that all guest interactions reflect the property’s commitment to
excellence.
·
Ensure that the Lobby and Public Areas are
always kept clean and tidy.
·
Answer and manage incoming calls and emails
ensuring all communication is handled professionally and efficiently.
·
Conduct regular guest interactions to
gather feedback and enhance their stay experience,
·
Maintain clear and effective
communication with other hotel departments (housekeeping, front office, room
service) to ensure guest needs are met.
·
Liaise with the day team to ensure
seamless transition between the shifts.
·
Assist Luggage Porters and Receptionists with
their duties as required, so no guest is waiting for the service.
·
Assist the Management in any tasks introduced to
enhance the guest journey or the positively impact the business.
·
Monitor hotel premises to ensure the safety and
security of all guests and staff.
·
Respond to emergency situations calmly
and efficiently, following hotel protocols.
·
Conduct regular patrols of the property
and report any suspicious activity.
This job description is
designed to outline primary duties and conditions related to the Receptionist
position at a luxury hotel. It is not an exhaustive list and additional tasks
and responsibilities may be required as directed by hotel management.
Key Attributes:
·
High attention to detail and commitment to a
luxury quality service,
·
A friendly and approachable attitude with a
genuine passion for hospitality.
·
Impeccable grooming and presentation standards,
·
Ability to work under pressure and handle
challenging situations with grace.
·
Flexibility to adapt to changing guest needs and
preferences.
·
Problem-solving skills with a focus on guest
satisfaction.
·
Strong organisational skills and
multitasking abilities.
·
Exceptional customer service skills with
a passion for delivering a luxury guest experience.
·
Excellent communication, problem-solving,
and organizational skills.
·
High level of professionalism, discretion
and integrity.
·
Fluency in multiple languages is a plus.
·
Ability to work independently and manage time
effectively.
Working Conditions
·
Must be available to work overnight shifts,
including weekends and holidays.
·
Physical demands such as being on the feet for
long periods of time and manual handling, i.e. handling luggage.
Essential Qualifications
·
Previous experience in a concierge, front desk,
or customer service role, preferably in a luxury hotel environment.
·
Proficiency in hotel management software (e.g.,
Opera, PMS) is a plus.
Benefits
·
Competitive
salary.
·
A
supportive, empowering team environment.
·
Benefits
platform with various discounts.
·
28 holidays
including eight bank holidays, with more holidays after two-year service.
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services.
·
Discounted
gym membership.
·
Access to
Wellbeing platform and sessions, including EAP.
·
Awards and
Recognition Programme.
·
Annual
parties.
·
Regular and
ongoing training and development, including leadership workshops.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal
Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.