SUMMARY OF RESPONSIBILITIES AND DUTIES • Make decisions on assessment of housing need in line with the Allocations Scheme and agreed policy and procedure. • Make decisions on Priority & Banding for each application, issue letters, and deal with incoming correspondence for each case. • Process applications in line with agreed policy and procedure. • Assess & Process High Priority Move on applications such as Recommended Homeless Cases, Leaving Care clients and Support & Resettlement Team clients. • Deal with both straightforward & complex customer queries both on the phone and in person, efficiently, accurately and against agreed performance targets. • Provide housing advice & information, including tailored information and advice for each customer. • To actively participate in Team meetings and working groups, service development and review etc. D ue to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth essentialemploy.co.uk quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website