The Role As an Application Support Specialist, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services. Your primary responsibility will be based around the day-to-day support and development of Gateley's financial Practice Management System (PMS). You will aspire to be the subject matter expert (SME) within the firm, providing the timely resolution of incidents, service requests and problems, and ensuring the Service Desk are trained as required in support of your role. Your secondary responsibility is to assist with the strategic development of the PMS. Liaising with stakeholders within the firm, the Application Support Manager, and the IT Solutions Delivery team you will translate a road map of business requirements into operational reality within the PMS. The successful candidate should be able to: Provide first class application support to the firm in resolving incidents and service requests relating to the PMS. Work with the wider IT teams to implement strategic developments within the PMS application. Work closely with the Finance team to understand issues, requirements, and expectations. You will be a technical SME for the PMS and an escalation point for the IT Service Desk. Proactively identify trends and potential problems and respond appropriately. Support and mentor Service Desk engineers in relation to incidents and service requests concerning the PMS. Provide excellent customer service, contributing to the wider IT Service Desk customer service statistics. Comply with the company's policies and procedures Liaise with product and platform vendors in relation to both operational problem solving and strategic development work. You may from time to time be required to attend other Gateley offices on an ad-hoc basis or as part of planned project work. Due to the nature and size of the team you may from time to time be asked to undertake ad-hoc tasks outside of your core responsibilities. The Team Gateley Plc has a dynamic and collaborative IT department. We are growing our team to 63 staff members in total across IT Service, Application Support, Infrastructure, Architecture, Security, Change Management, Development, Innovation and Client Solutions. The Application Support team sits within the IT Service & Infrastructure function that maintains operational and strategic oversight of those Gateley’s business critical applications. We continue to develop and evolve our proposition and are looking for individuals with a 'can do' mentality to join the team. The Person In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Essential Excellent analysis, troubleshooting and resolution skills. Broad knowledge of IT systems. Excellent customer service skills. Experience providing technical and configurational support for applications Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Excellent prisonisation skills Forward Thinking Support continual improvement by identifying opportunities for improvement Able to think flexibly and adapt to new challenges Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Ability to work in a fast-moving environment Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Desirable In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: IT/ Technology-based qualification - HND or above Working knowledge of the Elite 3E Finance System or other PMS Experience in Finance System integrations including expenses systems Working knowledge of MS Excel (formulas, pivots, data analysis) Escalation and management of third-party vendor support tickets Experience supporting professional service applications and associated case management workflows. About You About Us The benefits With support, coaching and feedback from some of the most engaging colleagues around our great development and progression opportunities will reward your commitment and loyalty. We offer a competitive remuneration package where you'll be rewarded for your individual performance with an opportunity to receive an annual bonus. In addition, we have a wide range of learning and development opportunities via our Learn platform to develop new skills and progress your career. Our My Flex comprehensive rewards package includes options covering annual leave (and the benefit of purchasing extra days), cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and many more benefits (grade dependent). Finally, with Perks At Work/Home you can select a host of retail benefits that suit your needs alongside a Community Online Academy, free courses for all from fitness to coding to languages to hip hop dance. We are Gateley We are forward thinking and straight talking, our approach is to find solutions to the problems that our clients face. Gateley is a legal and professional services group, we are a group of formidable experts in all areas of law and business. Passionate problem solvers, we get our kicks from finding the right answers and getting our legal and business clients where they need to be. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. Being part of Gateley is not just about the expertise that you bring; it's about attitude too. The 'Gateley Story' is the story of our people and our culture. It is what has got us to where we are today as a successful business and it's the driving force behind the Gateley Team Spirit and the values that have shaped it. We have a set of shared internal values that capture what the Gateley Team Spirit is and this includes five elements that bind us all together as one Gateley: Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do and Working Together. Every year across the group, we recognise members of our team that have gone and above and beyond and have lived these shared values. They are recognised at our annual Gateley Team Spirit awards. Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.