Client Experience (CX) Manager
Category: Business professional
Team: Business Development
Location: Bristol
Terms: Permanent
Are you passionate about enhancing client experiences and driving customer satisfaction? Do you excel at developing and implementing strategies that ensure a seamless and positive journey for clients? If so, we have an exciting opportunity for you!
As a CX Manager, you will be responsible for creating and executing strategies that ensure a seamless and positive experience for our clients. You will build strong and collaborative relationships across business services and legal teams, directly contributing to the firm's growth by identifying and leveraging opportunities for improvements in the client journey. You will play a crucial role in ensuring the client's voice drives decision-making.
Key Responsibilities:
* Design and execute CX strategies aligned with business objectives.
* Map client journeys to identify touchpoints and opportunities for improvement.
* Develop and implement an internal communications strategy for CX.
* Collaborate with marketing to build reputation and competitive position.
* Collect, analyse, and act on customer feedback to improve service.
* Implement and manage client satisfaction surveys and feedback mechanisms.
* Monitor and report on KPIs related to CX, client satisfaction, and retention.
What We Need from You:
* Proven experience managing client experience.
* Strong understanding of client journey mapping, satisfaction metrics, and CX improvement.
* Strong analytical skills with the ability to interpret data and make informed decisions.
* Excellent communication and interpersonal skills.
* Ability to influence and work collaboratively with cross-functional teams.
* Proficiency in CX tools and software.
* Strong problem-solving skills and attention to detail.
* Ability to manage multiple projects and priorities simultaneously.
If you are passionate about enhancing client experiences and have the skills and knowledge we are looking for, we would love to hear from you. Apply now to be part of a fast-paced and collaborative team.