ITSM Analyst
Location: Watford
Work Pattern: Hybrid – 2/3 days on site
Salary: £40,000-£50,000
Bonus: 26 Days Holiday + BH, 4.5% Pension (matched up to 8.5%), Private Health Care, Dental Scheme, Eye Care Scheme + more
Role Purpose:
To join a company who are in the amidst of a huge ongoing project. They are seeking an experienced IT Professional who has experience in Incident & Problem Analysis. This role will involve a huge step up to the manage the business and technical incidents and high priority problems to resolution to ensure minimal impact to the business.
Role Responsibilities:
1. Manage business and technical incidents and high priority problems to resolution to ensure minimal impact to the business.
2. Analyse incidents and problems, identify trends and develop working practices and resolutions to minimise the risk of recurring issues.
3. Coordinate and manage resources and cross functional teams from all areas of the business as required to resolve issues.
4. Communicate and work proactively with wider business stakeholders.
5. Keep policies and processes updated and accurate
6. Work with the wider Project Teams on Continual Service Improvement
Key Skills and Experience:
7. Experience of working with incident management, identifying root causes, advising on solutions and remedial actions, during and after a major incident
8. Understanding of Knowledge Base Management
9. Excellent written and verbal communication skills
10. Strong accuracy and attention to detail
11. Strong Stakeholder Management
Are you looking for a new step up in your ITSM Career? Please apply below