We are looking for a Hospitality Floor Manager. You will be working closely with the Operations Manager to deliver flawless service and exceptional food and drinks within both our large conference and banqueting operations. The venue is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.
Job Description:
1. Full Time, 45 hours.
2. Hourly Rate: £14.25 / £33,450 pa equivalent.
3. Up to 38 days annual leave (dependent on job role).
4. As a Hospitality Floor Manager, your key responsibilities will be:
1. To plan, organise and deliver a successful operation of the events, dining rooms and other areas within the Hospitality department with the assistance of the relevant department heads.
2. To liaise with other key personnel, including marketing, events, and sales department in order to deliver service that meets and exceeds client expectations.
3. To brief the Hospitality team on all aspects of the business and to oversee the running of all events, working lunches, and dining.
4. To meet clients on arrival, ensuring that the event is as they require and that any on-the-day changes are communicated to the relevant people where necessary.
5. To assist in the development of the Hospitality waiting team, ensuring they adhere to standards set by Hospitality Managers and provide training as required, especially in the areas of food and beverage service.
6. All catering administration including banking and financial reporting to your line managers.
7. To train or provide training to the staff to ensure they operate in accordance with department standards, including any casual labour that may be required.
8. To monitor on a daily basis the standards achieved in your department and report to your line managers any areas of concern.
9. To liaise with key people in all necessary areas (kitchen, events, reception, etc.) of the business to ensure the provision of food and service is consistent and in line with pre-agreed menu/standards.
As a Hospitality Floor Manager you will enjoy a selection of industry-leading benefits:
1. Access to everyday discounts and communication portal.
2. Employee assistance programme.
3. Meals provided on shift when working within one of our venues.
4. Birthday off, to celebrate in style.
5. A day off to volunteer and support a charity of your choice.
Experience: Required
Employment: Full-time
Schedule: 5 days over 7
Salary: £14.25 hourly
About Phoenix Resourcing Services:
We pride ourselves on making a real and positive difference to the lives of everyone that we work with. We’ll always put you in touch with our clients and candidates so you can get the inside scoop into what it’s really like to work with us.
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