As an Operations Executive at Britannic Explorer, a Belmond Train, you are part of a team responsible for providing administrative, operational and guest relations support for the operation of the business. In this role, you will have a particular focus on journey planning (route management, excursion operations, route viability), guest planning (allocations, special requests, diets, communication, travel support) and guest relations services. If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
1. Producing and distributing accurate, detailed departure administration, including guest manifests.
2. Managing the company system by loading all trips pre-season and monitoring bookings/timings and itineraries loaded.
3. Making and confirming all bookings regarding visits and entertainers and making special arrangements for journalists and film crews.
4. Arranging city tours for guests on back-to-back tours.
5. Ensuring the smooth running of check-in arrangements.
6. Completing purchase orders and managing contracts for off-train suppliers on Workday.
What You Bring:
1. Applicants must have eligibility to work in the UK.
2. 2-4 years' experience in a similar role, preferably within the luxury hospitality industry.
3. Hospitality qualification advantageous.
4. Ability to create new excursions and activities for our guests.
5. Proven organisational and strong administration skills.
6. Experience in resolving customer issues/complaints.
What We Offer:
At the Britannic Explorer, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
1. Health & Dental insurance plans
2. Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
3. Group Income Protection - Group Life Insurance - Employer contribution pension
4. Team social events
5. Wellness programme throughout the year
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Britannic Explorer, a Belmond Train, United Kingdom, takes to the rails from July 4, 2025. Paying homage to the British tradition of touring, the train celebrates all that is intriguing, quirky and quintessential about the UK. Three- and six-night journeys take in the illustrious landscapes and vibrant cities of Cornwall, the Lake District and Wales. On board, guests enjoy menus designed by superstar chef Simon Rogan, a Bar, Observation Car and Wellness Suite.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The Britannic Explorer is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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