Job Title: Facilities Coordinator
Location: Bourne End, Buckinghamshire
Remuneration: £12.12 - £13.50 per hour
Contract Details: Temporary (Full Time)
Start Date: April 7, 2025
End Date: July 4, 2025
Responsibilities:
Customer Service: Deliver exceptional customer service that exceeds client expectations. Build and nurture relationships at all levels, supporting reception by covering breaks and absences as needed.
Site Operations: Resolve issues from site inspections or complaints promptly. Manage requests via the Facilities helpdesk, collaborating with the M&E team and service providers. Ensure delivery of client KPIs as outlined in the Local Country Agreement (LCA). Maintain accurate health & safety records and control purchase orders, invoices, and work orders.
Reporting: Assist in completing reports and documentation within deadlines. Conduct regular site inspections, logging issues in the helpdesk ticketing system. Follow the site visit programme issued by the RFM.
Portfolio Management: Support the UK Facilities Management (FM) team by delivering client KPIs as defined in the Property Management Agreement (PMA). Collaborate on "Instinct" operational initiatives across the portfolio.
Liaison: Serve as the primary contact for occupier representatives, resolving issues locally whenever possible. Regularly communicate with occupiers to provide guidance on daily operations.
Budget Management: Assist in setting and controlling se...