OFE Customer Service/Parts Advisor Apprentice A customer facing role combining excellence in customer service with technical knowledge and competence about servicing and repair. A dedicated pathway containing specialist training for Parts Advisor or Service Advisor will run alongside the Standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level. A Service Advisor will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. A qualified apprentice will be able to: • Be a confident first and last point of contact with customers • Take customer bookings and scheduling services and repairs • Communicate effectively with both customers and the vehicle technicians • Manage customer complaints • Offer advice and guidance for vehicle care, warranty retention and warranty claims • Sales/advice for accessories and modifications • Collate information for CSI As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts. Once the apprenticeship is complete they will be able to: • Take orders from customers both face to face and over the phone • Maintain an ordered stock room and find parts from stock • Raise invoices • Liaise with other members of staff • Customers may include members of the public, service departments of dealerships, and garages • Advise on accessories and modifications • Warranty claims and returns Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions £1,000 recommend a technician bonus incentive Enhanced maternity, paternity & adoption pay Enhanced sick pay Talk to us about flexible working VIP Awards – colleague recognition scheme Health cash plan – claim back medical costs, same day doctors' appointments, high street discounts Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Apprenticeships at Steer Automotive Group offer a great opportunity to open the pathway for a life-long career in the accident repair industry. We are recruiting new apprentices to join our dynamic teams in various locations. You will start your apprenticeship as a trainee technician gaining a Level 3 qualification in either Paint, MET, VDA, ART or Panel. You will be based at our accident repair centres gaining practical skills and work experience, learning while you earn, mentoring by a senior qualified technician. For further information on the standards please see https://www.instituteforapprenticeships.org/ To start an apprenticeship with us, you need to: Be at least 16 years old Be willing to work Monday to Friday 8am – 4.30pm Be prepared to commit to your apprenticeship for 3 years Grade 4 or above in Maths and English or Functional Skills Level 2 You will: Work five days a week Be provided with a uniform, starter kit, health & wellbeing support, and an experienced mentor Complete on-line e-learning where applicable Level 2 - 15 months. Level 3 - 18 months. All applicants, including adult candidates over the age of 19 will be required to undertake an assessment in English and maths prior to enrolling. You MUST have a Grade 4 or above in both English and Maths to be able to apply.