Working Style: 3 days a week in office, 2 days anywhere
This role involves often travel to London office.
Why this job matters
Network Services manages c£2bn of annual investment and has responsibility for more than 30 million mobile customers, and more than 10 million broadband and voice customers, as well as the delivery of 95% of the UK TV broadcast market.
Our purpose is to unlock the potential of our colleagues and teams to deliver world class networks, products and services for customers, that drive profitability and connect for good, both now and in the future.
BT has an imperative to simplify our networks to improve our customer experience, significantly reduce our operating costs and enable our business for future growth.
Critical to this imperative is reducing our building estate of telephone exchanges from 5500 to 4500 and 120 priority buildings by 2030. BT Tower and Baynard House are critical assets within those120 buildings and the most complex of the closure portfolio given their size and critical roles in both the media and broadcast industry (BT Tower) and its criticality to our wider network infrastructure (Baynard House). BT Tower is also unique in the 120 buildings as it is wholly owned currently by BT Group and has recently been sold to MCR Group creating a contractual commitment to exit the building by February 2030.
The primary purpose of this role is to define, manage the delivery of, continuously assure and optimise the end-to-end roadmap and delivery plan that will enable BT Group and its customers to exit the BT Tower building and achieve a successful handover by no later than February 2030 and also Baynard House. Ensuring leadership and direction while partnering with BT Group and stakeholders across all BT units.
What you’ll be doing
* Leading an integrated and largely virtual team to deliver the end-to-end programme for both buildings continually identifying opportunities for early benefit realization without any customer or colleague disruption.
* Leading the influence of stakeholders inside and outside of BT Group: working collaboratively with business unit partners and corporate support teams to drive execution of this programme. Acts as a trusted advisor to key decision-makers, using data-led insight and plans to support major business decisions on this critical programme.
* Overseeing all of the BT Tower and Baynard related workstreams (technical, people, customer and commercial) with a diverse set of internal and external customers, drive execution, while continuously aligning with management on strategy and progress.
* Leading issue escalations, programme risks, dependencies and changes, ensuring timely intervention and communication to stakeholders. Identifying and removing obstacles to delivery of objectives, acting as a point of escalation and using escalation paths where necessary
* Operating as an SME to oversee the development, documentation and implementation of projects/ programmes and change initiatives in line with BT Group policies and strategies, defining and maintaining realistic project plans and managing project finances and progress against agreed quality and performance criteria.
* Driving programme communication with stakeholders (with timely reporting on performance and where decision making is required, providing all information needed to enable well-informed decision making.
* Engaging colleagues and customers in this pivotal programme. Shaping change management processes and tools as needed to create a strategy to support adoption of the changes required.
* Investigating and identifying commercial obligations, risks and interdependencies defined within external delivery contracts and shaping the project/programme governance to manage those elements.
* Driving continuous improvement of the operating and delivery model across the programme to ensure benefits are delivered at pace and accelerated where possible.
What you'll bring
* Strong track record in major transformation and programme management.
* Proven effective stakeholder management and strong influencing skills.
* An experienced programme manager who understands both historical and emerging approaches, methods and insight in the professional discipline of major programme and change management and can bring these quickly to bear on the strategic transformation.
* Able to articulate a delivery strategy and plan that evidences a deep understanding of programme delivery methodologies, risk management and change management.
* Track record of delivering major change in complex environments through a focus on people and results.
* Is an excellent collaborator: Builds great teams that are often ‘virtual’ in nature and often inclusive of people from other parts of BT Group.
* A confident and engaging leader who role models through their own behaviour and actions, the relevance of leadership behaviours for customer, people and organisation, embedding the change by inspiring, coaching, holding them-self and others to account and setting the right cultural tone for Networks.
What's in it for you
* 15% on target bonus
* Health Care
* Car Allowance
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.