Job summary This position is open to staff working at the Trust in the 'ECT Family' this includes currentEast Cheshire NHS Trust employees,both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups. An exciting opportunity has arisen to join a well-established Directorate operational management team in the delivery of performance standards and day to day services. With a proven track record of collaborative working and engagement, the successful candidate will be able to demonstrate sound operational knowledge with an interface to operational experience. We welcome applicants who are highly motivated, understand the current challenges for operations within the NHS and have the ability to build strong working relationships in order to influence and change practice. The Assistant Operational Support Manager will work closely with the operational teams to support in delivering a diverse range of operational plans, assisting with data collection/analysis and contributing to operational service delivery and more specifically with the development of a new Digital Clinical System. Hours per week: 37.5 Main duties of the job Plan, organise and monitor the services of the directorate/specialties by working on their own initiative to monitor the workload and flow of activity; ensuring the smooth running of the service by prioritising work flows and implementation of new initiatives, in conjunction with the senior team. Provide high quality project, service administrative support including information and analysis. Maintain the efficiency of the service by ensuring that plans are in place for adequate cover including arrangements for planned and unplanned absence, and that comprehensive, up to date plans are in place to ensure that a consistent standard of service is maintained. Support systems and processes to ensure services are effectively implemented and evaluated according to agreed policies, procedures and guidelines. Monitor, proactively manage and escalate, with the support of the service manager(s), where appropriate issues regarding performance against relevant NHS standards and patient expectations. To support and maintain systems and processes to ensure that the administration service is comprehensively assessed, appropriately planned, effectively implemented and evaluated according to agreed policies, procedures and guidelines. To assist in the performance management and capacity planning. To assist with the control of expenditure, ensuring it remains within budget for all administrative areas. About us It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring. Date posted 22 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Contract Permanent Working pattern Full-time Reference number 209-A-25-6895698 Job locations Macclesfield District General Hospital Victoria Road, Macclesfield SK10 3BL Job description Job responsibilities Please read the attached Applicant Pack prior to completing your application form to find out more information. Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role. As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust. We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications. We look forward to receiving your application. Job description Job responsibilities Please read the attached Applicant Pack prior to completing your application form to find out more information. Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role. As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust. We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications. We look forward to receiving your application. Person Specification Qualifications Essential Degree / appropriate management qualification or equivalent Knowledge and experience Supervisory/people management experience Current Professional and NHS Issues Importance of equality, diversity and rights Sound knowledge of confidentiality in accordance with Data Protection Act and national/local guideline Desirable Management / leadership qualification / course Values Essential A commitment to quality and safety. A recognition of the importance of showing respect, dignity and compassion to patients and colleagues. A listening, learning and leading approach. A commitment to work together to create the best outcomes. Must demonstrate the Trust's values around both raising concerns at work, and how to treat others who raise concerns. Skills Essential Excellent verbal and written communication skills Ability to write detailed and accurate reports. Effective customer service skills. Ability to understand and manage health records/waiting lists and computer system. Ability to prioritise own work across the service, liaising with other staff & teams Ability to identify problems develop creative solutions. Good interpersonal skills Decision making autonomy. Demonstrate good organisational and time management skills. Ability to motivate and develop people. Proactively manage change Physical Requirements Essential Good attendance record. Ability to perform a wide range of duties according to the Job Description Other role requirements Essential Please refer to the job description and person specification for further details regarding the role requirements Person Specification Qualifications Essential Degree / appropriate management qualification or equivalent Knowledge and experience Supervisory/people management experience Current Professional and NHS Issues Importance of equality, diversity and rights Sound knowledge of confidentiality in accordance with Data Protection Act and national/local guideline Desirable Management / leadership qualification / course Values Essential A commitment to quality and safety. A recognition of the importance of showing respect, dignity and compassion to patients and colleagues. A listening, learning and leading approach. A commitment to work together to create the best outcomes. Must demonstrate the Trust's values around both raising concerns at work, and how to treat others who raise concerns. Skills Essential Excellent verbal and written communication skills Ability to write detailed and accurate reports. Effective customer service skills. Ability to understand and manage health records/waiting lists and computer system. Ability to prioritise own work across the service, liaising with other staff & teams Ability to identify problems develop creative solutions. Good interpersonal skills Decision making autonomy. Demonstrate good organisational and time management skills. Ability to motivate and develop people. Proactively manage change Physical Requirements Essential Good attendance record. Ability to perform a wide range of duties according to the Job Description Other role requirements Essential Please refer to the job description and person specification for further details regarding the role requirements Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name East Cheshire NHS Trust Address Macclesfield District General Hospital Victoria Road, Macclesfield SK10 3BL Employer's website https://www.eastcheshire.nhs.uk/ (Opens in a new tab)