Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.
We’re looking for a friendly and passionate Concierge to join our team at 100 Queens Gate, Curio Collection by Hilton in our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.
The Role
Your role will be to truly listen to our guests, to anticipate their needs and achieve great guest satisfaction.
Your key duties will include welcoming our guests on arrival, guiding them to the reception area whilst bringing our story to life and recommending experiences based on their needs and using your 'Insider Knowledge.'
The Person
As well as having previous experience in a similar role, you’ll have an absolute commitment to delivering exceptional service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.
It is highly desirable that you come from a 5* Hotel background.
1. Previous experience in a customer-focused industry
2. Positive attitude and good communication skills
3. Commitment to delivering a high level of customer service
4. Excellent presentation & grooming standards
5. Calm, efficient, and organised with great attention to detail
6. Ability to multi-task while maintaining a positive attitude when working with a Guest
7. Professional manner with an emphasis on hospitality and guest service
8. Ability to work on your own and as part of a team
The Hotel
Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation.
The hotel's rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.
Why join the 100 Queen's Gate Team?
Benefits and Perks
1. Health & Wellbeing Cash Plan
2. Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
3. Life Assurance Scheme
4. Pension Scheme
5. Complimentary meals on duty
6. Opportunities for internal career progression
7. Dry cleaning and uniform laundering on duty
8. Professional training and development opportunities
9. Paid birthday day off
10. Employee recognition programmes to celebrate your achievements
11. Refer a Friend incentive
12. Discounts in our F&B Outlets: Rockwell and The Rooftop
13. MyCrimson Rewards - Cashback and discount platform for online and in-store shopping
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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