Role: IT Support Engineer (1st/2nd Line)
Location: Whitefield & Oldham (2 sites)
Salary: £27,000 - £33,000 DOE
Job Type: Permanent, Hybrid and on site (driving licence, own car required)
Our client, a leading global manufacturer since the early 1900s, is expanding their technical team. You will be supporting the office and warehouse staff across 2 sites in Whitefield and Oldham, where you will be travelling between sites on a rota'd basis. A driving license and access to a vehicle is an essential requirement of the role.
The role offers hybrid working, with one day each week and two days every 3 weeks, rota'd between the technical support team.
Key Responsibilities:
1. Deliver 1st and 2nd line IT support to users across the office, factory, and warehouse.
2. Manage and resolve IT requests efficiently via the helpdesk system, ensuring issues are addressed in a timely manner.
3. Set up, configure, maintain, and troubleshoot PCs, printers, scanners, IP phones, mobile devices, and other IT equipment.
4. Support and contribute to the successful implementation of IT projects within the business.
Required Experience:
1. Windows 10 & 11, Windows Server 2019+
2. Microsoft Intune, Azure & Office 365
3. Active Directory / Group Policy / DHCP / DNS
4. Networking (Switches, VLANs, Wi-Fi, VPNs)
5. iOS & Android device management
6. VoIP telephony solutions
7. IT Helpdesk software (e.g., Manage Engine ServiceDesk Plus)
Desirable Experience:
1. Experience in factory/manufacturers/industrial environment within IT Support
2. HCL Notes / Domino
3. Endpoint security deployment & management
4. VMware & Hyper-V
5. MacOS & Linux
Benefits:
1. 21 days annual leave plus bank holidays (increases up to 26 days)
2. Weekly hybrid working (1 day WFH, 2 days once every 3 weeks)
3. Attendance allowance
4. Free on-site parking
5. Overtime payable
6. Early Friday finishes
If you match the requirements and would like to be considered, please apply for immediate consideration.
Key Words: IT Support Technician, IT Support Engineer, 1st/2nd Line, IT Support Analyst, Technical Support, 2nd Line
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
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