We'd love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Welcome & Service AssistantReporting to the Welcome Manager, you’ll be part of a friendly and warm team of 5 Welcome & Service Assistants, supported by group of dedicated volunteers.As the public face of the property, you’ll be on your feet providing a warm and friendly welcome from both indoor and outdoor spaces. You will provide information about the estate and its history, process admission transactions, answer questions and make sure everyone has an enjoyable and memorable visit. Alongside this, you will help maintain high standards of site presentation across the property.You will support the team to achieve performance targets and help grow support with visitors to the estate. This would include talking to our visitors about the benefits of a National Trust membership as well as highlighting how their support enables the National Trust to continue to look after the 500 special places in its care, for everyone, for ever.Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 20 October 2024 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 156467IRC156467Kings LynnFixed Term p/t (until 31/12/25)Ends: Nov 10th Oxburgh Estate is a romantic moated property nestled in 200 acres of beautiful Norfolk countryside. Oxburgh welcomes 100,000 visitors per year to enjoy expansive parkland, formal gardens and a 500-year-old hall with fascinating history.Transport: Oxburgh Estate is situated in a rural location with no public transport. Own transport would be required.Duration: Fixed Term Contract until 31st December 2025Hours: 2 days per week, with one of these days being at a weekend. Bank holidays, school holidays and Christmas are our busiest times of the year. The Visitor Welcome team work on a shift pattern to allow daily cover of the Visitor Welcome department.Oxburgh Estate is open 7 days a week, 363 days a year. Daily shifts are 7.5 hours long, reducing to 6.5 hours during the winter months.Salary: £11.64 an hourInterviews: Monday 18th November at Oxburgh EstateFor this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Oxburgh Hall, Oxborough, Kings Lynn, PE33 9PSCompliance.Eligibility to Work in the UK11.64 per hour