As a Redemptions Executive, you will deliver high levels of service so that customers' needs are met. You will record and process all redemption requests, ensuring that the calculations are provided within service level agreements.
As a Redemptions Executive, you will be:
* Responsible for identifying and reporting any incidents of breaches of operational processes and policies.
* Accurately calculating and processing redemption requests to deliver on agreed service level agreements.
* Effectively validating and confirming financial transactions for applications onto customer ledgers.
* Responsible for updating and amending customer account ledgers.
* Presenting a professional image of the company to deliver a positive customer experience throughout the customer journey.
* Constantly striving to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
Qualifications
Essential:
* Strong numerical skills.
* Strong Excel skills.
* Excellent communication skills.
* Excellent attention to detail.
If you feel you have some of the skills mentioned above, but not all, please do still apply, and we would be happy to have a further discussion with you regarding your suitability for the role.
Together embraces diversity and inclusion, and is proud to be an equal opportunity workplace. We welcome difference – we celebrate it, support it, and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.
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