Social network you want to login/join with:
Required Experience and Skills
1. Three to four (3-4) years’ experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues, ensuring compliance with hardware warranty and security requirements.
2. Excellent oral and written communication skills.
3. Ability to interact effectively with customers at various levels.
4. Self-driven and result-oriented with a passion for the work.
5. Ability to meet deadlines and complete tasks on time.
Technical Responsibilities
* Hardware troubleshooting and repair for laptops, desktops, printers, and accessories.
* Basic knowledge of enterprise LAN, WAN, server setups, and concepts; capable of providing smart and physical support under instruction.
* Ability to lift/move equipment weighing up to 50 lbs.
* Support for peripheral and networking hardware, including monitors, keyboards, mice, printers, routers, switches, firewalls, racks, and data panels under ‘Smart Hands’ support.
* Desk-side support for installing and troubleshooting operating systems (Windows 7/10, Mac, Linux).
* Experience with anti-spyware and antivirus software.
* Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive).
* Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP principles.
* Basic understanding and troubleshooting of mobile device management systems (AirWatch, XenMobile, MobileIron).
* Basic understanding of data backups.
* Basic troubleshooting for VDI, SCCM, LanDesk, Altris.
* Basic configuration and troubleshooting of Apple devices and mobile devices.
* Contributing to creating knowledge base articles.
* Ensuring all service requests and incidents are addressed within SLA timelines.
Tools & Processes
* Knowledge of service request and incident management processes.
* Preferably with an associate’s degree in Electronics and CompTIA A+ certification.
* Experience with ticketing tools such as ServiceNow or Remedy.
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