Posted: 14th August 2024
Salary: £25500 per annum
Location: Ringwood
Reference: XCHCUSCARAD
Our client based in Ringwood has an immediate requirement for an experienced Customer Care Administrator to join their busy team.
In this role you will be responsible for all aspects of customer care within the standing orders, data services and admin department. Providing initial assistance, troubleshooting, and problem resolution to internal and external stakeholders.
Duties to Include:
* Serve as a principal point of contact for customers and suppliers.
* Respond to customer queries & claims via email & phone within department standards.
* Accurately enter all publisher information onto the company database.
* Contact publishers for delivery and new edition information either by telephone, email or post.
* Source publishers and titles from the internet and databases.
* Assist with the development of system enhancements and testing.
* Assist with workflow reviews to ensure time and cost efficiencies.
* Provide accurate information for quotes and tenders.
* Maintain system information.
* Verify information received and offer alternate solutions for customers.
* Ability to understand and retain high volumes of different procedures.
* Contribute to ad hoc projects and initiatives that may be required.
* Contribute to effective team working both internal and external.
* Develop and maintain excellent working relationships with all internal departments and teams.
* Any other duties as may reasonably be required.
Applicants must have experience of working in a customer services environment and will have a diverse range of administrative support skills. You will also need excellent communication skills (written, oral and numerical) and must be proficient in MS Word, Excel, Outlook and PowerPoint.
There is an immediate start available for this hybrid (2 days in office) temporary to permanent position. It is a full-time role working Monday to Friday and the starting salary will be £25,500 per annum.
For more information, please contact Dawid at Mploy on 01202 478278 or by email at dawid@mploystaff.com
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