Visitor Services Officer – Café
Fixed Term Contract – Seasonal contract
Location – Cruachan Visitor Centre
Salary £26,000 pro rata
Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
As part of our fantastic Visitor Services team here at Cruachan, you’ll prepare and serve a range of snacks, meals and beverages whilst maintaining high standards of hygiene and cleanliness in the kitchen and café areas.
You’ll also help across other areas of the visitors’ centre during busy periods such as the reception area and gift shop.
As an ambassador for Drax here at Cruachan, you’ll be projecting our brand image to our visitors. You’ll meet and greet all visitors to our incredible site and warmly welcome them to Cruachan, always putting the customer journey at the heart of what you do.
You’ll support and look after any customer issues efficiently and effectively, as well as maintaining our café bookings via diary systems.
Above all, you’ll be ensuring the safety and welfare of visitors whilst in the visitor centre and ensuring they have a fantastic experience here at Cruachan.
Full training will be provided for the role but previous experience in the hospitality industry would be advantageous.
Who we’re looking for:
You’ll have a fantastic “can do” attitude with a positive energy to ensure the Visitor Centre is run to a high standard – plus be enthusiastic and engaging with all who visit our centre.
You’ll be able to demonstrate excellent verbal communication and people skills, with a genuine belief in the value of exceptional customer service.
Ideally, you’ll be computer literate as you will be operating our in-house system and have prior experience with cash handling and recording, including calculating daily floats. You’ll be flexible in adapting to different situations, with the ability to prioritise and use your initiative.
It’s essential that you are able to attend site via your own means of transport as our Cruachan site does not have strong public transport links.
As part of the role, you will be asked to undertake the Basic Disclosure Scotland Check prior to starting with us here at Drax.
Rewards and benefits:
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
1. Private Healthcare with Vitality
2. Personal accident cover
3. Group personal pension plan where we’ll pay up to 10%
4. Holiday 25 days plus bank holidays (pro rata)
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.
Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here.
How to apply:
Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey.
If you want to find out more about Drax, check out our LinkedIn page to see our latest news.
We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com.
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