Housing OfficerChester / Cheshire£26,250 per annumPermanentFull timeWe are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Chester. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Chester and Ellesmere Port.THE ROLEKey responsibilities include:
* Conduct monthly inspections of properties to ensure safety and compliance.
* Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
* Identify and report property faults, categorizing them for prompt response.
* Undertake minor property repairs within trained scope and provided toolkit.
* Administer operational cash for utility top-ups and emergency payments.
* Manage customer complaints and support issue resolution.
* Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATECandidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:
1. A solid background in face-to-face roles with strong people skills.
2. Confidence in conflict management and resolution.
3. Strong organizational abili...