Title: Airtech Office Manager – Scheduling, Quotations, Customer Service
Direct reports: 6
Location: Crawley (RH10 9YX)
Reporting to: Airtech Contracts Manager
Working hours– Monday to Friday 8:45am to 4.55pm
Salary: Competitive salary, plus benefits
Airtech manufacture a full range of domestic mechanical ventilation systems specifically designed for the Social Housing and Local Authority market. We install bathroom and kitchen fans, provide mould treatment/ eradication, and Radon testing.
Role profile:
Airtech are hiring for an experienced Office Manager to lead the Airtech Office team based in Crawley. You will be working with government organisations, social housing tenants, and field-based engineers.
The successful candidate will have responsibility for attracting, mentoring, and retaining administrators and schedulers who love working in a highly energetic office, balancing problem-solving with the importance of making our customers feel valued at every stage of their journey.
You will promote our friendly and helpful values, ensuring we provide the best speed and standards of service in a healthy and happy work environment. In this exciting role, communication is the key to success.
As part of your role, you will also be expected to identify areas for improvement to build and sustain best practice and standards of customer service, which impacts our revenue.
As an Office Manager your responsibilities will include:
* Lead and oversee our team of employed administrators and schedulers to ensure they operate to Airtech operational standards in:
o Customer / Multi- Stakeholder Management and Communication
o Remote Field Engineer/Surveyor Diary/Logistics Management
o Productivity
o Complaints Handling
o Coordination of stock and asset management
* Offer sound product, process and service expertise to all stakeholders
* Drive, measure, and report performance against our SLAs
* Assign and monitor administrative tasks and responsibilities within your team
* Evaluate and manage staff performance
* Recruit and select office staff
* Coach, mentor and develop the office team
* Ensure filing systems and customer databases are maintained and current
* Design, implement and oversee adherence to office policies and procedures
* Monitor and review internal processes
* Prepare operational reports and schedules to ensure efficiency
To be successful in this role you will need:
* 3 years Management Experience in an office-based, service led environment
* 5 years Customer Service Experience
* Adept at using CRMs & adapting to new software/platforms
* Outstanding organisational skills – you will be managing many moving parts and will play a vital role in the planning and delivery of our order book and delegating tasks
* Excellent communication skills – verbal and written
* Ability to coach and develop your team
* Ability to identify hotspots and deliver a flexible and agile approach to ensuring that company priorities get the resources and attention they require
* Strong Case handling principles and demonstrable skills
* Ability to deliver presentations with clarity and confidence to multiple stakeholders
Desirable
* Demonstrable Experience bringing teams together and adapting methods to a varied audience
* Good Geographic knowledge of the UK
* First Aid in the Workplace
* Ventilation knowledge/ experience
* Experience within the Social Housing domain/sector
What we can offer you:
* Competitive salary depending on experience
* Annual leave – 25 days plus bank holidays
* Pension
* Health Assured - Employee Assistance Programme
* Boost Works - Online discount platform for supermarkets and retailers
* Employee referral scheme
* Quarterly Volution Values Awards
For more information on the business and our privacy policy, please visit:
https://www.airtechsolutions.co.uk/
Equal opportunities:
All current employees and potential employees are provided equal employment opportunities by Volution Group Plc