Service Advisor
Citygate SEAT/Cupra, Twickenham
OTE: £48,000
Role overview
As a Service Advisor, you will play a vital role within the retailer as the point of communication between the Technicians and our customers. To be successful in this role, we do not require previous Automotive experience, just a passion for providing great customer service, an ability to work proactively, and a desire for no two working days to ever be the same.
Diversity and Inclusion
At Citygate Automotive, we are committed to being the best at everything. This includes being the best employer and fostering the best working environments, which we cannot do without a diverse team that feels and knows they are valued. We actively promote diverse perspectives that drive growth, innovation, and overall performance across all aspects of our business.
Key responsibilities
Your key responsibilities will be:
1. Arranging and booking customer vehicle servicing appointments via telephone and email.
2. Providing the best advice on any repairs or additional services required, selling with confidence, and becoming the point of contact for the duration of the vehicle's time in our Workshop.
3. Providing updates and consultatively advising on repair work being or needing to be carried out.
4. Creating customer invoices and reviewing the work that has been carried out on their vehicle. Proactively rescheduling appointments for future maintenance or servicing.
What’s in it for you?
With our benefits, there is something good for everyone. When you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
* Access to our in-house training academy
* Access to The Volkswagen National Learning Centre for specific roles
* Electric Vehicle (EV) Training levels 1-4 for specific roles
* Internal career progression opportunities across our various brands and locations
* High street discounts
* Wellbeing portal
* Employee assistance programme
* Purchase, service, and parts discounts
* Employee referral scheme
* Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme
About You
The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills. We expect our Service Advisors to demonstrate the following skills:
* An ability to provide tailored customer service and upselling to a wide range of customers.
* Comfortable working to deadlines and managing customer expectations with regular communication and updates.
* Happy to manage your own workload and customer base.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia), providing excellent quality training and internal progression opportunities.
Job Type: Full-time
Pay: £28,000.00 - £48,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Cycle to work scheme
* Employee discount
* Life insurance
Work Location: In person
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