Rent Support Officer
Salary: GBP31,500 pa
Location: Manchester, Greater Manchester
Contract Type: Permanent, Full Time
Hours: 35 hours per week, Monday - Friday (agile working arrangements in place)
Closing date: 6th March 2025
Interview date: 17th March 2025
Interview location: Soapworks, Salford Quays, Manchester
Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. We recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference and who will take responsibility to get things done.
As a not-for-profit housing association, we provide affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
We're looking for someone who can ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.
You will provide early intervention, guidance, and assistance to customers who are struggling to pay their rent, with the aim of increasing income collection. You will work collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers.
You will assist in implementing our in-house legal process to ensure all formal arrears actions are justified, proportionate, and acted on appropriately in accordance with current policies and procedures, the pre-action protocol, and in line with wider legislation.
We are always keen to hear from those who will champion, promote, and adhere to our Customer Service Standards, working with all relevant teams to ensure the delivery of a customer-focused service, thereby attaining excellent performance standards and outcomes.
We need people who are / have:
1. Experience in a similar role, with knowledge of enforcing tenancy conditions and ideally dealing with income collection.
2. Good knowledge of housing legislation and welfare benefits.
3. Some knowledge of implementing arrears recovery procedures.
4. IT literate, including Microsoft Office 365.
Please note you must have a flexible approach to working hours (including occasional evenings and weekends) and hold a valid driving license, with access to your own vehicle, full MOT, and insurance for business use.
Everyone is welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. We trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we would love to hear from you.
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